A Study of the Relationship between Leadership Style and Workforce Productivity in Indian Information Technology Captive Centers

Authors : Venugopal Padmanabha; Vijayakumar Vardarajan

Volume/Issue : Volume 8 - 2023, Issue 11 - November

Google Scholar : https://tinyurl.com/azvzhz3x

Scribd : https://tinyurl.com/y4ab5rzc

DOI : https://doi.org/10.5281/zenodo.10147693

The leadership style adopted by the managers of IT captive centers in India has a significant effect on the productivity of their employees. IT captive centers are subsidiaries of foreign companies that provide IT services to their parent organizations. Several companies rely on IT captive centers for various functions such as e-commerce, supply chain management, and customer relationship management. The productivity of the IT captive center workforce depends on the work environment created by the leaders. Different leadership styles can have different impacts on employee motivation, collaboration, communication, and satisfaction. This literature review examines the challenges and opportunities associated with various leadership styles observed in IT captive centers of retailers in India. It also explores the best practices and recommendations for improving the leadership effectiveness and employee productivity in these captive centers. Some significant issues that are discussed in this review are: The lack of clear direction and communication from leaders, which can cause confusion and uncertainty among employees about their roles and responsibilities. The autocratic style of leadership, which involves making decisions without consulting or involving the team members, which can lead to low employee engagement and high turnover rates. The need for trust and transparency between leaders and employees, which can enhance the performance and loyalty of the workforce.


Paper Submission Last Date
31 - December - 2023

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