The leadership style adopted by the managers of IT captive centers in India has a significant effect on the
productivity of their employees. IT captive centers are subsidiaries of foreign companies that provide IT services to their
parent organizations. Several companies rely on IT captive centers for various functions such as e-commerce, supply chain
management, and customer relationship management. The productivity of the IT captive center workforce depends on the
work environment created by the leaders. Different leadership styles can have different impacts on employee motivation,
collaboration, communication, and satisfaction. This literature review examines the challenges and opportunities
associated with various leadership styles observed in IT captive centers of retailers in India. It also explores the best
practices and recommendations for improving the leadership effectiveness and employee productivity in these captive
centers. Some significant issues that are discussed in this review are:
The lack of clear direction and communication from leaders, which can cause confusion and uncertainty among
employees about their roles and responsibilities.
The autocratic style of leadership, which involves making decisions without consulting or involving the team
members, which can lead to low employee engagement and high turnover rates.
The need for trust and transparency between leaders and employees, which can enhance the performance and loyalty
of the workforce.