Authors : Dr. Gunjan Malik; Sweety

Volume/Issue : Volume 11 - 2026, Issue 4 - April

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Google Scholar : https://tinyurl.com/bdfy9bmh

Scribd : https://tinyurl.com/m9phk43y

DOI : https://doi.org/10.38124/ijisrt/26apr1924

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Abstract : Performance Appraisal is an important tool to analysing employees’ performance. This study aims to explore the performance appraisal practices adopted in five-star hotels in National Capital Region of India. To achieve the objective, a quantitative approach was utilised. A data from 320 employees of the hotels collected through a structured questionnaire. Descriptive analysis was used to analysis the data. Performance appraisal was predominantly structured, hierarchical, and supervisor-driven, with direct managers playing a dominant role in evaluating employee performance, supported by the human resource department. The study revealed that traditional techniques, including supervisor-based evaluations, rating scales, and structured formats were widely adopted practices in hotels.

Keywords : Performance Appraisal, Employee Performance, Hotel, Performance Measurement, Human Resource Management.

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