Airport Management to Improve the Quality of Public Services in the Perspective of Good Corporate Governance ( Study in Passenger Terminals at Soekarno-Hatta Airport )


Authors : Sunarno, Soesilo Zauhar, Mardiyono, Suryadi

Volume/Issue : Volume 4 - 2019, Issue 10 - October

Google Scholar : https://goo.gl/DF9R4u

Scribd : https://bit.ly/2ql36G3

This study aims of analyze "Airport Management to Improve the Quality of Public Services in the Perspective of Good Corporate Governance." So that it can provide solutions and innovations to overcome the problems faced. This study uses a type of qualitative research (Qualitative Research), primary data collected using structured interviews and supported documentation, with informants in accordance with the research objectives. Analysis of research data uses the "Components of Data Analysis Interactive Model" taken from the thoughts of Miles, Huberman and Saldana, (2014). The results of this study prove in public services; The principles of Transparency, Accountability, Responsibility, Independence and Equality and fairness that have been implemented. The leadership applied is democratic, the internal control system is quite good, the public service strategy is appropriate. Public services carried out manually and online have been supported by adequate infrastructure and quite sophisticated facilities. The service model found needs to be developed so that it can realize the concept of "Good Corporate Governance", by building a "Conditional Structured Professional Bureaucracy" which will spearhead in realizing "Excellent Service" in accordance with the concept of Good Corporate Governance which can be implied by the term 3S + 1C namely : "Safety, Security, Services and Compliannes". Thus it is very supportive of the achievement of services that provide more guarantees for Safety, Security, Satisfaction and Compliance. The next step is with the support of delegated Structured Professional Bureaucracy, where a decision does not always depend on the top level of management, so that things that are low-level operational can be decided by the lower management level.

Keywords : Governance, Public Service, Good Corporate Governance.

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