Authors :
Mukhlis; Dudi Permana
Volume/Issue :
Volume 5 - 2020, Issue 11 - November
Google Scholar :
http://bitly.ws/9nMw
Scribd :
https://bit.ly/33VxN55
Abstract :
The globalization paradigm has entered all
aspects of life. The current increased competition is very
intense, along with changing consumer tastes, socioeconomic changes and technological advances creating
various business opportunities and challenges. PT
Persada Engineering & Contracting has not met the
quality performance target as set or has become the
company standard. The consistent deterioration of the
product quality from 2017-2019 shows that the quality
management system implementation has not been optimal
in the company.
This study aims to examine the effect of customer
focus, supplier focus, process management, quality
assurance, competitive advantage on corporate
performance. As well as to assess the customer focus,
supplier focus, process management, quality assurance on
corporate performance through competitive advantage.
This study adopts a quantitative approach with the type
of explanatory research. The population of this study is the
employees of PT. Persada Engineering & Contracting
totaling 53 employees. The sample method used
(probability sampling) and the sampling techniques was
simple random sampling.Through the Structural
Equation Model (SEM) approach with measurement
model using the Smart PLS program version 3.2.8.
The results showed that Customer focus has a
positive effect on the corporate performance, Supplier
focus has a positive and insignificant effect on the
corporate performance, Process management has a
positive effect on the corporateperformance, Quality
assurance has a positive effect on the corporate
performance, Competitive advantage has a positive effect
on the corporateperformance, Consumer focus has a
positive and insignificant effect on the
corporateperformance through competitive advantage,
Supplier focus has a positive and insignificant effect on the
corporate performance hroughcompetitive advantage,
Process management has a positive and insignificant effect
on the corporateperformance through competitive
advantage, Quality assurance has a positive effect on
corporateperformance through competitive advantage.
Keywords :
Customer Focus, Process Management, Quality Assurance, Supplier Focus, Competitive Advantage, and corporate performance.
The globalization paradigm has entered all
aspects of life. The current increased competition is very
intense, along with changing consumer tastes, socioeconomic changes and technological advances creating
various business opportunities and challenges. PT
Persada Engineering & Contracting has not met the
quality performance target as set or has become the
company standard. The consistent deterioration of the
product quality from 2017-2019 shows that the quality
management system implementation has not been optimal
in the company.
This study aims to examine the effect of customer
focus, supplier focus, process management, quality
assurance, competitive advantage on corporate
performance. As well as to assess the customer focus,
supplier focus, process management, quality assurance on
corporate performance through competitive advantage.
This study adopts a quantitative approach with the type
of explanatory research. The population of this study is the
employees of PT. Persada Engineering & Contracting
totaling 53 employees. The sample method used
(probability sampling) and the sampling techniques was
simple random sampling.Through the Structural
Equation Model (SEM) approach with measurement
model using the Smart PLS program version 3.2.8.
The results showed that Customer focus has a
positive effect on the corporate performance, Supplier
focus has a positive and insignificant effect on the
corporate performance, Process management has a
positive effect on the corporateperformance, Quality
assurance has a positive effect on the corporate
performance, Competitive advantage has a positive effect
on the corporateperformance, Consumer focus has a
positive and insignificant effect on the
corporateperformance through competitive advantage,
Supplier focus has a positive and insignificant effect on the
corporate performance hroughcompetitive advantage,
Process management has a positive and insignificant effect
on the corporateperformance through competitive
advantage, Quality assurance has a positive effect on
corporateperformance through competitive advantage.
Keywords :
Customer Focus, Process Management, Quality Assurance, Supplier Focus, Competitive Advantage, and corporate performance.
