Authors : Ben Sakala; Dr. Chisala Chichi Bwalya

Volume/Issue : Volume 11 - 2026, Issue 1 - January

Google Scholar : https://tinyurl.com/ye2ymcyy

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DOI : https://doi.org/10.38124/ijisrt/26jan1322

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Abstract : This study assesses the effects of training policy on employee performance at Professional Insurance Company in Lusaka, driven by the growing need for Zambian insurance firms to enhance productivity, service quality, and competitiveness through strategic human resource development. As the insurance sector evolves due to technological changes, regulatory demands, and shifting customer expectations, training has become central to improving employee capability and operational efficiency. Despite ongoing training initiatives at Professional Insurance Company, inconsistencies in performance outcomes suggested potential gaps between policy design and practice. The study therefore aimed to evaluate training strategies implemented, assess employee perceptions, determine the extent to which training influences performance, and identify challenges affecting effectiveness. A descriptive survey design was used, involving structured questionnaires administered to 50 employees from various departments. Results revealed that 88% of respondents acknowledged the presence of structured training programs, including workshops, mentorship, coaching, e- learning, and periodic needs assessments. Overall, 90% agreed that training supported performance improvement and operational efficiency, while perceptions were overwhelmingly positive, with 98% reporting enhanced motivation and job satisfaction and 92% confirming training relevance to their roles. Additionally, 100% indicated improved productivity, 92% cited better customer service, and 98% reported enhanced problem-solving skills. However, only 44% received adequate post-training feedback, and major challenges included limited resources (78%), generic training content (70%), and weak monitoring and evaluation systems (94%). The study concludes that effective training policy significantly enhances employee performance and recommends strengthening post-training follow-up, increasing investment in competency-based training, and aligning training with departmental needs.

Keywords : Training and Development; Employee Performance; Human Capital Theory; Insurance Industry; Zambia.

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