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An Information Technology-Based Patient Registration System for Improving Service Quality at the Primary Clinic of the Semarang Health Polytechnic


Authors : Isti Nurkhasanah; Bedjo Santoso; Supriyadi

Volume/Issue : Volume 11 - 2026, Issue 10 - October

Google Scholar : https://tinyurl.com/ms3w8nmd

DOI : https://doi.org/10.38124/ijisrt/26Oct218

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Abstract : Background: The patient registration process, which is still carried out manually, can lead to duplicate entries, long lines, and long wait times, as well as increase the risk of data management errors. The use of information technology in the registration process has the potential to improve administrative efficiency and service quality. This study aims to develop an information technology-based patient registration system and analyze the effectiveness of its implementation on service quality at the Semarang Poltekkes Primary Clinic.

Keywords : Patient Registration System; Information Technology; Quality of Care; SERVQUAL; Rapid Application Development.

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Background: The patient registration process, which is still carried out manually, can lead to duplicate entries, long lines, and long wait times, as well as increase the risk of data management errors. The use of information technology in the registration process has the potential to improve administrative efficiency and service quality. This study aims to develop an information technology-based patient registration system and analyze the effectiveness of its implementation on service quality at the Semarang Poltekkes Primary Clinic.

Keywords : Patient Registration System; Information Technology; Quality of Care; SERVQUAL; Rapid Application Development.

Paper Submission Last Date
31 - October - 2026

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