Authors :
Bagalani Alfari; Nirmalawati; Alifi Yunar
Volume/Issue :
Volume 9 - 2024, Issue 1 - January
Google Scholar :
http://tinyurl.com/y4xf5zes
Scribd :
http://tinyurl.com/4y44b437
DOI :
https://doi.org/10.5281/zenodo.10638624
Abstract :
The drinking water supply system in Ampana
City, because there are several problems that arise in the
process of providing clean water, including the level of
water flow has not met customer expectations, namely the
lack of water flow with stable pressure for 24 hours
continuously, especially during the busy hours. the top of
the water flows with very little pressure. This is because
the water pressure condition does not meet the minimum
permitted water pressure requirements which is caused
by several factors. The aim of this research is to analyze
the clean water service performance of the Regional
Drinking Water Company in Ampana City
simultaneously or partially on customer satisfaction of the
Regional Drinking Water Company in Ampana City, and
to analyze strategies for improving the service
performance of the Regional Drinking Water Company
in Ampana City. This type of research is explanatory
research, the research sample uses Proportional Random
Sampling, namely filling out a questionnaire by
customersWater Treatment Plants and Storage
TanksAmpana Citywith a total of 99 people. Data
analysis uses multiple linear regression methods. The
research conclusion shows that both simultaneously and
partially, the performance of PDAM clean water services
in Ampana City has a significant effect on customer
satisfaction with a relationship of Y= 2.624 + 0.129X1 +
0.129X2 + 0.176X3 + 0.146X4. The strategy to improve
clean water provider services at the Ue Tanah Regional
Drinking Water Company in Ampana City is to increase
the quality and quantity of clean water services,
commitment to customer satisfaction, handling customer
complaints, and improving company performance.
Keywords :
Service Performance, Clean Water, Customer Satisfaction.
The drinking water supply system in Ampana
City, because there are several problems that arise in the
process of providing clean water, including the level of
water flow has not met customer expectations, namely the
lack of water flow with stable pressure for 24 hours
continuously, especially during the busy hours. the top of
the water flows with very little pressure. This is because
the water pressure condition does not meet the minimum
permitted water pressure requirements which is caused
by several factors. The aim of this research is to analyze
the clean water service performance of the Regional
Drinking Water Company in Ampana City
simultaneously or partially on customer satisfaction of the
Regional Drinking Water Company in Ampana City, and
to analyze strategies for improving the service
performance of the Regional Drinking Water Company
in Ampana City. This type of research is explanatory
research, the research sample uses Proportional Random
Sampling, namely filling out a questionnaire by
customersWater Treatment Plants and Storage
TanksAmpana Citywith a total of 99 people. Data
analysis uses multiple linear regression methods. The
research conclusion shows that both simultaneously and
partially, the performance of PDAM clean water services
in Ampana City has a significant effect on customer
satisfaction with a relationship of Y= 2.624 + 0.129X1 +
0.129X2 + 0.176X3 + 0.146X4. The strategy to improve
clean water provider services at the Ue Tanah Regional
Drinking Water Company in Ampana City is to increase
the quality and quantity of clean water services,
commitment to customer satisfaction, handling customer
complaints, and improving company performance.
Keywords :
Service Performance, Clean Water, Customer Satisfaction.
