Analysis of Factors Related to the Level of Patient Satisfaction in Hospital Care Services

Authors : Romliyadi

Volume/Issue : Volume 8 - 2023, Issue 7 - July

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Background: Satisfaction is of course what every human being always wants, patient satisfaction is an indicator of success in the quality of service provided and patient satisfaction is an asset with quality service will certainly get more customers. Objective: To know the analysis of factors related to the level of patient satisfaction in nursing services. Methods: This study used a cross-sectional design with purposive sampling and univariate and bivariate data analysis. The research period was April-May 2023. The sample in this study was inpatients totaling 85 respondents.the total 85 respondents, there is a relationship between age and satisfaction level ρ value = 0.000, gender has a significant relationship with satisfaction level ρ value = 0.000, education ρ value = 0.048 means that it is less than 0.05 indicating that there is a relationship between education and satisfaction level. Suggestion: always continue to provide the best service for customers/patients so that with the best service patients feel satisfaction, of course, they will feel satisfaction and can speed up the patient's healing process while being treated at the Hospital.

Keywords : Satisfaction Level, Patient Nursing Services


Paper Submission Last Date
31 - December - 2023

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