Evaluation of service quality and service
quality during passenger satisfaction are determining
factors toward passenger loyalty. As such, there are
necessary efforts to increase passenger satisfaction. The
research was conducted in Station of LRT South
Sumatra with sample amounting to 100 employees. Data
was gathered through instrument in form with tested.
Likert scale The used data analysis method is path
analysis. First research result found that service quality
has positive and significant correlation towards
passenger satisfaction. Therefore, it can be concluded
that service quality has positive and significant
correlation towards passenger satisfaction. Relevant
service quality and service quality in passenger
satisfaction has effects to increase passenger loyalty, thus
passenger satisfaction as intervening variable is proved
to improve service quality and service quality towards
passenger loyalty.
Keywords :
Employee coordination, operational performance, productivity of coal loading and unloading equipment (Conveyer), customer satisfaction.