The purposes of the research is to analyse that
price variable. physical evidence. service quality to
costumer satisfaction variable of KRL JABODETABEK.
Research data is a daily data for observation period on
1.5 years (25th June 2018 until 20 th December 2019).
Sampling techniques are generally carried out randomly
via online. The study was conducted on 369 respondents
who had used KRL JABODETABEK transportation
services. This type of research is a quantitative
descriptive study. The research technique uses multiple
regression analysis to see the effect between independent
and dependent variables. The results showed that the
price. physical evidence. and service quality variables
had a positive effect. as well as a significant effect on the
customer satisfaction variable for the KRL
JABODETABEK. And also the variable price. physical
evidence. and service quality together - a positive and
significant effect on the customer satisfaction variable
Keywords : Price. Physical Proof. Service Quality. and Customer Satisfaction.