Authors : Siti Kusandhitasari Jayaningrum; Nerys Lourensius L. Tarigan; Reinaldo Quintao Madeira

Volume/Issue : Volume 10 - 2025, Issue 4 - April

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DOI : https://doi.org/10.38124/ijisrt/25apr2393

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Abstract : Activities taking place at Presidente Nicolau Lobato International Airport, Dili, Timor Leste related to the quality of service and facilities in the form of facilities and infrastructure are part of the determinants of passenger satisfaction. The object of this research is users of Presidente Nicolau Labato Airport, Timor Leste, totaling 70 respondents. The sampling technique for this research is non-probability purposive sampling. The results indicate that Service Quality (X1) does not have a significant effect on User Satisfaction (Y) at Presidente Nicolau Labato Airport, Timor Leste, is not proven, because tcount is smaller than ttable (1.079 < 1.99547), but Facilities (X2) have a significant effect on User Satisfaction (Y) at Presidente Nicolau Labato Airport, Timor Leste, proven because tcount is greater than ttable (5.762 > 1.99547).

Keywords : Service Quality, Facilities, Satisfaction.

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