Analysis of the Effect of Internal Control Systems, System Quality, and User Satisfaction in User Performance of E-Planning Applications Case Study in Kediri Regency, Indonesia


Authors : Zakki Alawi; Yusaq Tomo Ardianto; Nanik Sisharini

Volume/Issue : Volume 6 - 2021, Issue 2 - February

Google Scholar : http://bitly.ws/9nMw

Scribd : https://bit.ly/3eaesmF

The implementation of the regional development system is a requirement of every region, so that the performance of Regional Apparatus Employees as the users of e-Planning applications influence regional development planning. This study wants to analyze the effect of Internal Control Systems, System Quality, and User Satisfaction on User Performance of e-Planning Applications in Kediri Regency. Using quantitative methods and data collection techniques with a questionnaire to respondents, amounting to 37 users. The research data were analyzed using the Multiple Linear Regression method using the SPSS application. The results showed that the Internal Control System, System Quality and User Satisfaction simultaneously affect the User Performance of e-Planning Applications in Kediri Regency based on the statistical f value of 6.407 which is greater than (f table) 4.20. Partially, the Internal Control System has no effect on User Performance based on a statistical t value of 0.026 which is smaller than (t table) 2.03. System Quality and User Satisfaction have an effect on User Performance based on the t statistical value of 3.052 and 2.809, which is greater than (t table) 2.03.

Keywords : E-Planning Application; Internal Control System; System Quality; User Satisfaction; User Performance.

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