Analysis of the Influence of Tourist Destinations and Service Quality on Tourist Satisfaction Visiting the Jawa Timur Park in the New Normal Era


Authors : Riefka Wibowo; Stella Alvianna; Syarif Hidayatullah; Widji Astuti; Muhammad Danang Setioko

Volume/Issue : Volume 6 - 2021, Issue 1 - January

Google Scholar : http://bitly.ws/9nMw

Scribd : https://bit.ly/3iuy5pZ

East Java Province has various regions with destinations and attractions that attract tourists, one of which is Batu City, which has a featured tourism made in Jawa Timur Park. This study aims to determine the effect of tourist destinations and service quality on tourist satisfaction visiting the Jawa Timur Park in the new normal era. The population of this research is all tourists who have visited Jawa Timur Park, especially in the new normal era with a total sample of 70 people. Data analysis used descriptive statistical analysis, multiple linear regression and hypothesis testing. The results showed that tourist destinations had no effect on tourist satisfaction, while service quality had a dominant effect on tourist satisfaction. With this, it adds to the perspective that the better the services provided will increase tourist satisfaction

Keywords : Tourism Destinations, Service Quality, and Tourist Satisfaction, New Normal

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