Authors :
Diannita Rachma; Rumzi Samin; Rezal Hadi Basalamah
Volume/Issue :
Volume 9 - 2024, Issue 6 - June
Google Scholar :
https://tinyurl.com/3deshxfk
Scribd :
https://tinyurl.com/43kxkkk9
DOI :
https://doi.org/10.38124/ijisrt/IJISRT24JUN1986
Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.
Abstract :
This thesis research is entitled: Analysis of the
Quality of Community Satisfaction in Public Services at
the Tanjungpinang Class I State Detention House. This
research was carried out in response to complaints from
community members, especially from the families of
Correctional Inmates (WBP) at the Class I
Tanjungpinang State Detention House (Rutan). The aim
of this research is to find out and analyze public
satisfaction with public services at the Class I
Tanjungpinang State Detention House and to find out
and analyze the obstacles to public satisfaction with
public services at the Tanjungpinang Class I State
Detention House. To answer the problem formulation,
researchers used research methods with a qualitative
descriptive approach and data analysis techniques based
on the theory of Milles & Huberman (2014). Meanwhile,
to determine the level of satisfaction in public services.
Researchers use indicators based on (Bernes, 2003:71),
which describes the level of satisfaction with public
services through five criteria, namely: Core Products or
Services; Support Services System; Technical
Performance; Elements of Interaction with Customers
and Emotional Elements. The results of the research
show that public satisfaction with the services provided
by the management of the Tanjungpinang Class I State
Detention House (Rutan) is not satisfactory and does not
meet community expectations. It is recommended that the
Head of the Tanjungpinang Class I State Detention House
provide training to his employees so that they gain skills
and are more insightful in carrying out their duties.
Keywords :
State Detention House, State Prison, Tanjungpinang Prison, Tanjungpinang Prison.
References :
- Afifuddin. 2012. Introduction to Development Administration. Bandung: Alfabeta Djatmiko,
- Makmur. 2011. Effectiveness of Institutional Monitoring Policies. Bandung: PT Refika Aditama
- Manullang, M. 2009. Basics of Management. Yogyakarta: Gadjah Mada University Press
- Miles, Huberman, and Saldana. 2014. Qualitative Data Analysis About New Methods. Jakarta: UI Press
- Moleong, Lexi J. 2014. Qualitative Research Methodology. Bandung: PT Teen Rosdakarya
- Mukarom, Zaenal and Muhibudin Wijaya. 2015. Public Service Management. Bandung: Pustaka Setia
- Nawawi, Zaidan. 2013. Government Management. Jakarta: PT RajaGrafindo Persada
- Pasolong, Harbani. 2013. Public Administration Theory. Bandung: Alfabeta Sarwoto. 2010. Basics of Organization and Management. Jakarta: Ghalia Indonesia
- Siagian, S. P. 2008. Human Resource Management. Jakarta: Bumi Aksara Silalahi, Ulber. 2011. Management Principles. Bandung: PT Refika Aditama
- Sule, E.T,. and Saefullah, K. 2010. Introduction to Management. Jakarta: Kencana Predana Media Group
- Syafie, Inu Kencana. 2013. Government Science. Jakarta: Bumi Literacy
- Tangkilisan, Hessel Nogi. 2007. Public Management. Jakarta: PT Gramedia Widiasarana
- Terry, George R. 2012. Management Principles. Jakarta: PT Bumi Aksara Tjandra, W. Riawan. 2006. State Financial Law. Jakarta: PT. Grasindo Wukir, 2013. Human Resource Management in School Organizations. Yogyakarta: Multi Presindo
- Yayat Hayati. 2008. Organizational Behavior. Bandung: Alphabeta
- Presidential Instruction Number 15 of 1983 concerning Guidelines for Implementing Supervision
- Security Engineering Module at UPT Corrections
- Minister of Law and Human Rights Regulation Number 33 of 2015 concerning Security in Correctional Institutions and State Detention Centers
- Minister of Law and Human Rights Regulation Number 6 of 2013 concerning Rules and Regulations for Correctional Institutions and State Detention Centers
- Law No. 12 of 1995 concerning Corrections
- Internet Source:
- https://id.wikipedia.org/wiki/Sipir
- https://id.wikipedia.org/wiki/Lembaga_Pedasaran
This thesis research is entitled: Analysis of the
Quality of Community Satisfaction in Public Services at
the Tanjungpinang Class I State Detention House. This
research was carried out in response to complaints from
community members, especially from the families of
Correctional Inmates (WBP) at the Class I
Tanjungpinang State Detention House (Rutan). The aim
of this research is to find out and analyze public
satisfaction with public services at the Class I
Tanjungpinang State Detention House and to find out
and analyze the obstacles to public satisfaction with
public services at the Tanjungpinang Class I State
Detention House. To answer the problem formulation,
researchers used research methods with a qualitative
descriptive approach and data analysis techniques based
on the theory of Milles & Huberman (2014). Meanwhile,
to determine the level of satisfaction in public services.
Researchers use indicators based on (Bernes, 2003:71),
which describes the level of satisfaction with public
services through five criteria, namely: Core Products or
Services; Support Services System; Technical
Performance; Elements of Interaction with Customers
and Emotional Elements. The results of the research
show that public satisfaction with the services provided
by the management of the Tanjungpinang Class I State
Detention House (Rutan) is not satisfactory and does not
meet community expectations. It is recommended that the
Head of the Tanjungpinang Class I State Detention House
provide training to his employees so that they gain skills
and are more insightful in carrying out their duties.
Keywords :
State Detention House, State Prison, Tanjungpinang Prison, Tanjungpinang Prison.
