Authors : Prawiraharja; Rahmat Agus Santoso; Eva Desembrianita

Volume/Issue : Volume 8 - 2023, Issue 5 - May

Google Scholar : https://bit.ly/3TmGbDi

Scribd : https://bit.ly/3CjWM35

DOI : https://doi.org/10.5281/zenodo.8022931

Abstract : The purpose of this study was to determine how the Port Authority Service Quality Analysis of Shipping Companies at Tanjung Perak Port Surabaya. The methodology used in this research is a qualitative research method which is a method used to examine natural objects where the researcher is the key instrument, data collection techniques are carried out by triangulation, analysis is inductive, and emphasizes meaning rather than generalization. The results of this study indicate that PT Dharma Lautan Utama is a roro ship shipping company that has long been operating in the Tanjung Perak Port area and has a commitment to timely ship departures. The quality of service that has the most influence on ship operations is accurate service (Realibility) and Assurance which provides certainty and assurance that the ship can dock according to the schedule set by the Port Authority so that ship operations can run smoothly

Keywords : Service Quality, Port Authority, Shipping Company, Transportation Port.