Analysis of Toxin Binder Purchase Decisions and Their Implications for Customer Loyalty

Authors : Maya Mayrora; Har Adi Basri

Volume/Issue : Volume 5 - 2020, Issue 8 - August

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This study aims to determine the effect of product quality, product availability and price perception on purchasing decisions and their implications for customer loyalty. Customers from the company was taken as a respondent, both primary and secondary data were used in the study. Secondary data is taken from various sources such as journals, books and other data. Primary data were collected using a questionnaire distributed to the target respondents. Using accidental sampling technique, the total number of respondents collected was 100 respondents. Path analysis is applied in this research. The results show that product quality, product availability and price perception have a significant influence on purchasing decisions. It was found that the quality of the product, Product availability and purchasing decisions have a significant influence on loyal consumers. At the managerial level, this research contributed to company to improve product availability and product quality if you want to purchase decisions and increase customer loyalty.

Keywords : Product Quality, Product Availability, Price Perception, Purchasing Decisions and Customer Loyalty.


Paper Submission Last Date
31 - July - 2022

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