Supply chain management analysis is one of
the activities required in the supply chain of a company.
PT.Pola Petro Development (PT.PPD) as a distributor of
compressor machines must improve its services in line
with complaints from customers such as delays in
requested items and goods sent do not match what was
ordered. This research aims to determine supply chain
performance at PT.PPD by the Supply Chain Operation
Reference (SCOR) method. The analysis technique used
in this study uses a metric system to assess the
performance of the supply chain consisting of level 1,
level 2 and level 3. This research shows that supply chain
performance is not efficient because the results of level 1
metric measurement are Perfect Order Fulfillment
(POF) and Order Fulfillment Cycle Time (OFCT) is
below the set benchmark value. The actual POF value
was 89.98% under the superior benchmark value of 98%
and OFCT actual 89 days is below the superior
benchmark value of 60 days. Analysis to find the root of
the problem using a fishbone diagram, and identify
solutions to problems that occur.
Keywords : SCOR Model, Supply Chain Management, Fishbone Analysis.