Authors :
Hasan M. Mubi; Chinyere Ogochukwu Dike; Haruna Bello Maigari; Yahaya Abdulrasheed; Lami Dahiru
Volume/Issue :
Volume 9 - 2024, Issue 6 - June
Google Scholar :
https://tinyurl.com/44swcbnz
Scribd :
https://tinyurl.com/59sdexej
DOI :
https://doi.org/10.38124/ijisrt/IJISRT24JUN1544
Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.
Abstract :
Establishment of relationship between policy
issues and service delivery in tertiary institution of learning
requires to encourage policy implementations to relate to
policy formulation that would address rather than dismal
service delivery in tertiary educational institutions across
the country. Precisely the research intends to establish if
policy issues on students’ admission affect service delivery
in DUS FCE, Yola. The main instruments used for data
collection were the Questionnaires, Focus Group Discussion
(FGD), observation check list and Semi Structured
Interview (SSI) formats. This paper proposes Analysis of
Variance (ANOVA) test statistic as a measurement tool for
the study. The findings show that consideration of only first
choice for JAMB Admission affect students intake in DUS
and cut off marks for admission into DUS poses a threat to
intake in some programmes. Post JAMB screening of
applicants ensures selection of better candidates. Also,
clearly stated memorandum of understanding (MoU) with
portal managers and memorandum of understanding
(MoU) with ICT facility managers would enhance service
delivery in DUS. The study recommends that admission
guidelines/policies of regulatory bodies like JAMB and
affiliate institution need to be carefully studied and
regularly incorporated in the students’ guide book.
Keywords :
Appraisal, Students, Admission, Service Delivery, Directorate of Undergraduate Studies.
References :
- Aaker, D. A. (2012). The Value of Remuneration. Journal of Business Strategies. 13(4).
- Anderson, E. W and Rust, R. T. (2013). Customer Motivation and Renumeration: Dictation between Goods and Service. Marketing Science. 16 (2): 129-145.
- Charo, F. H. and Wainaina, L. (2019). Effects of Policy Reforms on Service Delivery in the Ministry of Lands-Mombasa County, Kenya. International Journals of Academics & Research (IJARKE Business & Management Journal). ISSN: 2617-4138. DOI: 10.32898/ibmj.01/2.1article15.
- Collins (2023). www.collinsdictionary.com. Retrieved 2nd September, 2023.
- JAMB (2020). https://www.jamb.gov.ng/pdfs/2020_Guidelines_on_Admissions.pdf. Retrieved 2nd September, 2023.
- Kubai E. (2019). Reliability and Validity of Research Instruments. ResearchGate. www.researchgate.net. Retrieved 2nd September, 2023.
- Olaopa, T. (2008). Theory and Practice of Public Administration and Civil Service Reforms in Nigeria, Ibadan: Bookcraft.
- Okpa, O.E. (2019). Quality Service Delivery and Students’ Satisfaction in Public Universities in South Eastern Nigeria. International Journal of Engineering Applied Sciences and Technology. 4 (5): 100-107.
- Sambo (2015). Facility Utilization and Employability Skills of. www.nigjbed.com.ng >
article. Retrieved 2nd September, 2023.
- Sawaneh, B., Fadera, A. and Adesopo, A. (2022). Civil Service Reforms: A Case Study of Gambian Civil Service. ResearchGate. www.researchgate.net. Retrieved 2nd September, 2023. 121(24): 87-97.
- Sylqa, D. and Neziraj, E. (2022). Effects of Performance Appraisal on Remuneration Practices and its Impact on Motivation of Employees in Public and Private Sector Companies in Kosovo. Journal of Education Culture and Society. (2): 341.
Establishment of relationship between policy
issues and service delivery in tertiary institution of learning
requires to encourage policy implementations to relate to
policy formulation that would address rather than dismal
service delivery in tertiary educational institutions across
the country. Precisely the research intends to establish if
policy issues on students’ admission affect service delivery
in DUS FCE, Yola. The main instruments used for data
collection were the Questionnaires, Focus Group Discussion
(FGD), observation check list and Semi Structured
Interview (SSI) formats. This paper proposes Analysis of
Variance (ANOVA) test statistic as a measurement tool for
the study. The findings show that consideration of only first
choice for JAMB Admission affect students intake in DUS
and cut off marks for admission into DUS poses a threat to
intake in some programmes. Post JAMB screening of
applicants ensures selection of better candidates. Also,
clearly stated memorandum of understanding (MoU) with
portal managers and memorandum of understanding
(MoU) with ICT facility managers would enhance service
delivery in DUS. The study recommends that admission
guidelines/policies of regulatory bodies like JAMB and
affiliate institution need to be carefully studied and
regularly incorporated in the students’ guide book.
Keywords :
Appraisal, Students, Admission, Service Delivery, Directorate of Undergraduate Studies.