Authors : Somashekhar T H; Dr. Raghunandan G

Volume/Issue : Volume 9 - 2024, Issue 9 - September

Google Scholar : https://tinyurl.com/kkefa5xr

Scribd : https://tinyurl.com/yrj7pwdp

DOI : https://doi.org/10.38124/ijisrt/IJISRT24SEP719

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

Abstract : Commercial banks and recently founded MFIs are two major competitors for microfinance institutions (MFIs). The same microfinance clients are now being targeted by an increasing number of MFIs. The demand for microfinance consumers has increased, which has led to a rise in the sophistication of the services that these customers expect from MFIs. MFIs, however, are putting a lot of effort into keeping and satisfying their clients. MFIs must pay closer attention to the priorities and preferences of their customers in order to comprehend their demands and preferences in the current competitive climate. Today, obtaining customer happiness is crucial to accomplishing MFI goals. As can be seen from the foregoing, MFIs' ability to succeed depends on their ability to do business with their clients. In light of this context, the article dives to assesses beneficiaries' opinions on the services of MFIs', microfinance and other associated services.

Keywords : Micro Finance, Micro Finance Institutions, Beneficiaires, Service Delivery etc.

References :

1. Abbas Kheder Ahmed Mustafa and Maisarah Mohamed Saat (2013) “Microfinance Institutions Performance Measurement: Introducing a New Performance Measurement Framework”, Middle-East Journal of Scientific Research. 15(11).
2. Anandkumar G (2022), “Issues and Challenges of Micro Finance Institutions in Karnataka”  International Journal of Science and Research Technology, 7(6).
3. Vani. N. Laturkar and Eissa Hasan Abo Hulaika (July 2016) “Outreach of Microfinance Institutions in Yemen – A Vital Part of Yemen Financial System”, International Journal of Research in Finance and Marketing. 6 (7).
4. Veena Urs. (2015). The Performance of Grameen Financial Services Pvt., Ltd. Asia Pacific Journal of Marketing and Management Review. 4(2).
5. Velid Efendic and Nejra Hadziahmetovic. (2017). “The Social and Financial Efficiency of Microfinance Institutions: The Case of Bosnia and Herzegovina”,  South East European Journal of Economics and Business. 12 (2)