Authors : Tumaini J. Mbonea

Volume/Issue : Volume 10 - 2025, Issue 8 - August

Google Scholar : https://tinyurl.com/4rmhjc93

Scribd : https://tinyurl.com/4t7jyyxa

DOI : https://doi.org/10.38124/ijisrt/25aug824

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Abstract : This study aims to assess the citizens perception on government performance in Same district, Kilimanjaro region Tanzania. The quantitative survey research design was applied in this study with cross-section survey research approach. The study used Simple random sampling method and the totals number of citizens participants obtained for data collection were 149.Questionnaires with Likert type of scale levels was applied as a tool for data collection. Data analyzed using SPSS version 30.0 in terms of means for level of perception, standard deviation, correlation scales, t-test, and ANOVA-Test. The credibility of the research in terms of reliability showed that items consistence was 0.932 Cronbach’s alpha. The study revealed that i)the government of Tanzania do not performs well(the performance below 0.4 means and above 0.2 means) in terms of democracy, social services, citizens recognition, transparency, leaders accountability, dealing with economic reform, dealing with technology improvement ii) There was no direct relationship for the challenges facing rural citizens and the urban citizens. iii) Male citizens and female citizens face different development challenges. v) The ruling political party CCM acceptable to form strong government in Tanzania than the other political parties. The study recommends that in order to increase government performance to the maximum the Tanzania government should formulate/structure the laws and policies in terms of: democracy, social services ,citizens’ recognition for national development, transparency on government activities, accountability of government leaders, dealing with stabilize price, dealing with technology improvement. It is recommended that government should formulate policy which ensure equal distribution of its services in rural and urban areas, between male citizens and female. For any one of the political parties to win the seats in the general election it should campaign and educates the citizens for its capacity to improve the challenges in the researched areas of democracy, social services, recognition, transparency, accountability, economic reform and technology advancement.

Keywords : Citizens’ Perception, Government Performance, Democracy, Social Services, Recognition, Transparency, Technology Advancement.

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