This paper examined the satisfaction derived
from para-transit services in some selected cities in Northwestern Nigeria; Kano, Kaduna and Katsina. Data were
collected through accidental sampling technique from
285, 213 and 165 respondents in the cities. Data were
analysed using Commuters’ Satisfaction Index (CSI).
Results indicated that the regional commuters’
satisfaction with para-transit services was above average.
Despite, specific aspects of service that had negative
deviation from the mean commuters’ satisfaction index
were onboard speed, neatness of vehicles, working
condition of vehicles, politeness of the drivers and
onboard convenience with load. The results also showed
that commuters’ level of satisfaction with para-transit
services were Kano (CSI=3.64), Kaduna (CSI=3.41) and
Katsina (CSI=3.48), while the aggregate was3.59. It was
established that commuters derived varying levels of
service satisfaction with the three investigated paratransit modes. The aggregate commuters’ satisfactions
indexes for Keke NAPEP, Taxi cab and Mini buses were
4,1, 3,8 and 2.9. In accordance with the findings, the study
recommended that Federal Road Safety Commission and
Vehicles Inspection Officers in the region should step up
their duty to enable commuter’ maximum satisfaction
with para-transit services.
Keywords : Commuters Satisfaction Index, Para-Transit, Transportation, Services, Kano, Kaduna, Katsina.