Authors :
Keswet A. Musa; Ambrose A. Okwoli
Volume/Issue :
Volume 6 - 2021, Issue 11 - November
Google Scholar :
http://bitly.ws/gu88
Scribd :
https://bit.ly/3tzgtAH
Abstract :
- The research work assessed online banking on
online purchase service delivery in Nigeria. The objective
of the study was to assessed internet banking, mobile
banking and point of sale terminal on online purchase
service delivery in Nigeria. The research work employed
survey research design in assessing the phenomena. The
population of the study consisted of 28,667,139 registered
customers of Deposit Money Banks in Nigeria. Four
hundred (400) respondents were sampled using purposive
sampling technique. Three research questions were raised
to guide the study and a structured questionnaire
developed and validated by the researcher was used for
data collection. The research questions raised were
answered using mean and standard deviation. Findings
from the study revealed that internet banking services
gives customers access to their bank accounts for the
purpose of online purchases and provides convenient and
flexible services to customers. Again, mobile banking
enables customers to access their banks for 24 hours for
the purpose of online transactions. It was recommended
among others that there is the need for prompt attention
on the security of customers account so as to reduce loss
of fund by customers through cyber fraud, and the need
for constant power supply for effective and efficient
transaction, by customers
Keywords :
Assessment, Internet Banking, Online Banking, Online Purchase, Service Delivery
- The research work assessed online banking on
online purchase service delivery in Nigeria. The objective
of the study was to assessed internet banking, mobile
banking and point of sale terminal on online purchase
service delivery in Nigeria. The research work employed
survey research design in assessing the phenomena. The
population of the study consisted of 28,667,139 registered
customers of Deposit Money Banks in Nigeria. Four
hundred (400) respondents were sampled using purposive
sampling technique. Three research questions were raised
to guide the study and a structured questionnaire
developed and validated by the researcher was used for
data collection. The research questions raised were
answered using mean and standard deviation. Findings
from the study revealed that internet banking services
gives customers access to their bank accounts for the
purpose of online purchases and provides convenient and
flexible services to customers. Again, mobile banking
enables customers to access their banks for 24 hours for
the purpose of online transactions. It was recommended
among others that there is the need for prompt attention
on the security of customers account so as to reduce loss
of fund by customers through cyber fraud, and the need
for constant power supply for effective and efficient
transaction, by customers
Keywords :
Assessment, Internet Banking, Online Banking, Online Purchase, Service Delivery
