Aviation Security Training Design Using Quality Function Deployment


Authors : Saddam Rasis Rabathi, Danang Ary Yunanto, Abby Yazid Bustomy, Sawarni Hasibuan

Volume/Issue : Volume 4 - 2019, Issue 12 - December

Google Scholar : https://goo.gl/DF9R4u

Scribd : https://bit.ly/2u1eLeJ

The development of the aviation service industry in Indonesia is currently very rapid with the construction of new airports for easier access to connectivity in each region. Aviation security and safety that reaches all flight areas by guaranteeing the protection of aircraft crews and passengers at airports from unlawful actions, by meeting national and international regulatory standards. Aviation Security (Avsec) personnel are human resources (HR) who have these competencies trained from various competitive training institutions. In this paper it is discussed about how to improve the quality of Avsec personnel training institutions with affordable training costs, facilities, and infrastructure to meet and graduates in accordance with industry needs. The method used is Quality Function Deployment (QFD) and House of Quality (HoQ). With result of consumer needs in training plan that provides affordable costs, convenience, utilization of facilities and infrastructure to support learning and the quality of outputs and outcomes is guaranteed. Gradual QFD methods can be able to meet the technical response with affordable training costs, facilities and infrastructure to meet and graduates according to the needs industry.

Keywords : Quality Function Deployment, Aviation Security, Training Design.

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