Authors : Lorie Ann D. Nocillado; Ma. Lindie D. Masalinto

Volume/Issue : Volume 11 - 2026, Issue 4 - April

Google Scholar : https://tinyurl.com/2ajnehzx

Scribd : https://tinyurl.com/mry5zp4w

DOI : https://doi.org/10.38124/ijisrt/26apr2318

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

Abstract : The study aimed and determined the level of awareness, perception and users’ satisfaction on library services in Camalig Municipal Library (CML). Specifically, it sought to answer the respondents’ level of awareness in terms of library programs and activities and library policies and procedures, respondents’ perception in terms of library staff and library facilities and the respondents’ level of satisfaction in terms of service delivery and availability of resources and services. Also, it probed the relationship between respondent’s level of awareness and perception on library services, relationship between respondent’s perception and users’ satisfaction, and relationship between respondent’s level of awareness and users’ satisfaction on library services in CML. Lastly, what action plan can be proposed based on the results of the study. This study utilized a descriptive-correlational research methods and one hundred (100) library user as the respondents. A random sampling technique was used in selecting the respondents The findings revealed that respondents’ level of awareness on the library services in terms of library programs and activities and library policies and procedures is Very High, while the respondent’s perception on the library services in terms of library staff and library facilities is Very Positive and the respondent’s level of satisfaction on library services offered by CML in terms of service delivery and availability of resources and services is Very Satisfied. Significant positive relationship was identified between the respondents’ level of awareness and perception on library services, between the respondents’ perception and level of satisfaction on library services offered in CML, and between the respondents’ level of awareness and level of satisfaction on library services offered in CML. Based on these findings, a LOR action plan was proposed for the continuous implementation and improvement of library services offered in Camalig Municipal Library. Although the Camalig Municipal Library is successful in providing quality library services to the patrons, the LOR action plan should be implemented for further enhancing the awareness, perception and satisfaction of library users regarding library services. The findings provide valuable insights that can help the library improve its services, design more effective strategies, and ensure that users have easy and efficient access to the resources and services they need. It may also serve as a basis for strengthening public library systems in similar municipalities, contributing to the broader effort of promoting literacy, education, and community development in the Philippines.

Keywords : Awareness, Perception, Users’ Satisfaction, Library Services.

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