Behavioral Model of Using Internet Banking Which is Influenced by the Perspective of Perceived Ease of use, Perceived Usefulness, and Trust

Authors : Rinaldi Alexander, Dudi Permana

Volume/Issue : Volume 4 - 2019, Issue 7 - July

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This study aims to determine the decision to use internet banking which is influenced by the perspective of perceived ease of use, perceived usefulness, and trust through the intention to use customers in adopting the internet banking. The object of this research is all customers of the BCA KCU Tanjung Priok rupiah savings located in Jakarta. This study was conducted on 377 respondents using a quantitative descriptive approach. Data was collected and processed using the SEM method on Smart PLS. The results of this study prove that perceived usefulness and trust have a significant effect on the intention to use customers in using internet banking. Meanwhile perceived ease of use does not significantly influence the intention to use.

Keywords : Perceived Ease of Use; Perceived Usefulness; Trust; Intention to Use; Decision to Use.


Paper Submission Last Date
31 - October - 2023

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