Business Process Re-Engineering (BPR) and Human Resource Management (HRM) as a Route to Organisational Performance in the Aftermath of the COVID-19 Pandemic

Authors : Francis Michael; Stephen Pembi; Abubakar Sadiq Abdulazeez

Volume/Issue : Volume 8 - 2023, Issue 7 - July

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In contemporary society, there is a noticeable escalation in competition, accompanied by the emergence of fresh contenders from diverse business entities, each employing distinct strategies, particularly in the aftermath of the COVID-19 pandemic. Consequently, the organisation is presently in pursuit of novel avenues for attaining competitive advantage that possess characteristics of rarity, difficulty in replication, and sustainability. This study examines the impact of Human Resources Management (HRM) on the implementation of Business Process Reengineering (BPR) techniques in order to enhance the operational efficiency of business organisations. The current study places significant emphasis on the utilisation of the literature review approach. Based on the research findings, it has been determined that Human Resource Management (HRM) has a positive impact on organisational performance. Additionally, HRM has been found to have a positive influence on the adoption of Business Process Reengineering (BPR). Furthermore, it has been observed in the literature that BPR has a positive effect on organisational performance. According to the review, Business Process Reengineering (BPR) has a positive impact on organisational performance. The pivotal role played by Human Resource Management (HRM) in the organisation was demonstrated to be a critical determinant of the success of Business Process Reengineering (BPR). The findings will hold significance for organisations seeking to implement Business Process Reengineering (BPR) as a means to improve their overall performance during the aftermath of the COVID-19 pandemic. The findings of this study would also be advantageous for scholars as they establish the foundation for comprehending the impact of Human Resource Management (HRM) on Organisational Performance (OP), the influence of HRM on Business Process Reengineering (BPR), and the influence of BPR on OP in the period following the pandemic. The study provided several recommendations and areas for future investigation.

Keywords : Business Process Re-engineering, COVID-19 Pandemic, Human Resource Management, Organizational Performance.


Paper Submission Last Date
30 - November - 2023

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