The coffee industry has been rising for
decades, and forecasts indicate constant growth globally.
Considering the overall factor of a successful coffee
business is to ensure the quality of the coffee is better
than the competition. Factors like the quality of the
products, marketing strategy, and customer loyalty are
also crucial to business success. This study used
descriptive research method to determine and analyze
the strategies of some coffee shop businesses to sustain
their operations. There are 26 respondents in this study
consisted of managers and employees of selected three
(3) coffee shops in Cabanatuan City, Nueva Ecija who
successfully implemented their strategies to sustain
business operations. Data were collected from
questionnaires and reviews of publicly available data
and company websites. Data were analyzed using the
SWOT analysis method, and weighted values and it
showed that the owners of coffee shops were actively
engaged in the daily business operations and the
community; provided premium quality products; used
social media for marketing promotion, used competitive
pricing; were very particular about the ambiance and
the location; provided excellent customer service and
personalization, and had points of marketing
differentiation to promote their brand
Keywords :
Coffee shop, SWOT analysis, marketing strategy, business operations.