Business Value in Implementing a Standard ITSM System

Authors : Jassim Ahmed Al-Selham; Bader Abdullah Al-Rowaished; Safran Ali. Al-Safran

Volume/Issue : Volume 7 - 2022, Issue 6 - June

Google Scholar :

Scribd :


Information Technology Service Management (ITSM) manages the complete lifecycle of IT Service processes from design to delivery. Some IT Organizations encounter difficulties in running their businesses because the delivered services often do not meet customer expectations. This could be due to a lack of experience in providing customer services, or more likely related to the way services are provided. In either case, organizations need a good IT Service Management system. Different ITSM systems can adopt any one of the many frameworks available including the Information Technology Infrastructure Library (ITIL), ISO/IEC 20000 or DevOps. In this paper, the focus will be on the business value of implementing a centralized IT service management model based on the ITIL framework along with the right support.

Keywords : Information Technology Service Management (ITSM); Information Technology Infrastructure Library (ITIL)


Paper Submission Last Date
31 - March - 2024

Paper Review Notification
In 1-2 Days

Paper Publishing
In 2-3 Days

Video Explanation for Published paper

Never miss an update from Papermashup

Get notified about the latest tutorials and downloads.

Subscribe by Email

Get alerts directly into your inbox after each post and stay updated.

Subscribe by RSS

Add our RSS to your feedreader to get regular updates from us.