Authors :
Manjunath Kathiravan
Volume/Issue :
Volume 9 - 2024, Issue 10 - October
Google Scholar :
https://tinyurl.com/2p9k9v3e
Scribd :
https://tinyurl.com/4zsdbcse
DOI :
https://doi.org/10.38124/ijisrt/IJISRT24OCT1079
Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.
Abstract :
The main motive of this report is to develop
social media marketing planning. Disney+ has been
adopted to understand and evaluate its social media
marketing plan. Therefore, this report helps to
understand and examine the customer journey of Disney+
through which the awareness of the brand and its services
are analysed that are offered to their consumers. The
consumers also evaluate and explore the different benefits
and subscription plans which are offered by the brand to
satisfy the need and demands of their audiences. Disney+
also stream an online video at an affordable price which
also motivates and encourages consumers to be loyal to
the brand for a long period of time. The analysis of the
social media audit of Disney+ has assisted in
understanding the activities that are done on Instagram
between 1 September 2022 to 30 September 2022. Disney+
gains the highest likes on their feeds are 4862 and the
lowest likes are 128. Ultimately, it has been evaluated that
the brand receive the highest likes on their feeds by
sharing the videos is 4862 and has maximum engagement
in the organisation is 38896.
References :
- Disney, 2022. Disney+ logo and product assets [Online]. Available at: https://dmedmedia.disney.com/disney-plus/images [Accessed On: 7 December 2022].
- Disney+, 2022. Disney+ [Online]. Available at: https://dmedmedia.disney.com/about-disney-plus [Accessed On: 7 December 2022].
- Micheaux, A. and Bosio, B., 2019. Customer journey mapping as a new way to teach data-driven marketing as a service. Journal of Marketing Education, 41(2), pp.127-140.
- Patti, C.H., van Dessel, M.M. and Hartley, S.W., 2020. Reimagining customer service through journey mapping and measurement. European Journal of Marketing, 54(10), pp.2387-2417.
- Rudkowski, J., Heney, C., Yu, H., Sedlezky, S. and Gunn, F., 2020. Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey. Journal of Retailing and Consumer Services, 54, p.101698.
The main motive of this report is to develop
social media marketing planning. Disney+ has been
adopted to understand and evaluate its social media
marketing plan. Therefore, this report helps to
understand and examine the customer journey of Disney+
through which the awareness of the brand and its services
are analysed that are offered to their consumers. The
consumers also evaluate and explore the different benefits
and subscription plans which are offered by the brand to
satisfy the need and demands of their audiences. Disney+
also stream an online video at an affordable price which
also motivates and encourages consumers to be loyal to
the brand for a long period of time. The analysis of the
social media audit of Disney+ has assisted in
understanding the activities that are done on Instagram
between 1 September 2022 to 30 September 2022. Disney+
gains the highest likes on their feeds are 4862 and the
lowest likes are 128. Ultimately, it has been evaluated that
the brand receive the highest likes on their feeds by
sharing the videos is 4862 and has maximum engagement
in the organisation is 38896.