Communications Plan: Disney+


Authors : Manjunath Kathiravan

Volume/Issue : Volume 9 - 2024, Issue 10 - October


Google Scholar : https://tinyurl.com/2p9k9v3e

Scribd : https://tinyurl.com/4zsdbcse

DOI : https://doi.org/10.38124/ijisrt/IJISRT24OCT1079

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.


Abstract : The main motive of this report is to develop social media marketing planning. Disney+ has been adopted to understand and evaluate its social media marketing plan. Therefore, this report helps to understand and examine the customer journey of Disney+ through which the awareness of the brand and its services are analysed that are offered to their consumers. The consumers also evaluate and explore the different benefits and subscription plans which are offered by the brand to satisfy the need and demands of their audiences. Disney+ also stream an online video at an affordable price which also motivates and encourages consumers to be loyal to the brand for a long period of time. The analysis of the social media audit of Disney+ has assisted in understanding the activities that are done on Instagram between 1 September 2022 to 30 September 2022. Disney+ gains the highest likes on their feeds are 4862 and the lowest likes are 128. Ultimately, it has been evaluated that the brand receive the highest likes on their feeds by sharing the videos is 4862 and has maximum engagement in the organisation is 38896.

References :

  1. Disney, 2022. Disney+ logo and product assets [Online]. Available at: https://dmedmedia.disney.com/disney-plus/images [Accessed On: 7 December 2022].
  2. Disney+, 2022. Disney+ [Online]. Available at: https://dmedmedia.disney.com/about-disney-plus [Accessed On: 7 December 2022].
  3. Micheaux, A. and Bosio, B., 2019. Customer journey mapping as a new way to teach data-driven marketing as a service. Journal of Marketing Education41(2), pp.127-140.
  4. Patti, C.H., van Dessel, M.M. and Hartley, S.W., 2020. Reimagining customer service through journey mapping and measurement. European Journal of Marketing54(10), pp.2387-2417.
  5. Rudkowski, J., Heney, C., Yu, H., Sedlezky, S. and Gunn, F., 2020. Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey. Journal of Retailing and Consumer Services54, p.101698.

The main motive of this report is to develop social media marketing planning. Disney+ has been adopted to understand and evaluate its social media marketing plan. Therefore, this report helps to understand and examine the customer journey of Disney+ through which the awareness of the brand and its services are analysed that are offered to their consumers. The consumers also evaluate and explore the different benefits and subscription plans which are offered by the brand to satisfy the need and demands of their audiences. Disney+ also stream an online video at an affordable price which also motivates and encourages consumers to be loyal to the brand for a long period of time. The analysis of the social media audit of Disney+ has assisted in understanding the activities that are done on Instagram between 1 September 2022 to 30 September 2022. Disney+ gains the highest likes on their feeds are 4862 and the lowest likes are 128. Ultimately, it has been evaluated that the brand receive the highest likes on their feeds by sharing the videos is 4862 and has maximum engagement in the organisation is 38896.

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