Condition of the Bureaucracy Public Services Before and During Covid -19 at The Districts Pujon Malang

Authors : Suryo Hartoko

Volume/Issue : Volume 5 - 2020, Issue 11 - November

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As it is known, since the beginning of 2020 it can be said that there are almost no aspects of life that are free from the Covid-19 pandemic, as well as public services at the sub-district level. “This study aims to identify and analyze the condition of the public service bureaucracy before and during the Covid -19 period at the Pujon District Office, Malang Regency. This study used a qualitative type of research, with a total of sixteen informants consisting of eight informants before Covid19 and eight informants during the Covid-19 period”. The main focus of research is; Service Procedures, Service Requirements, Clarity of Service, Responsibilities of Service Officers. Fairness of Service Costs, Certainty of Service Costs, Certainty of Service Schedules, Service Speed, Satisfaction of the served parties. The data collected were analyzed using an interactive model consisting of; data collection, data reduction, data presentation and drawing conclusions. The existence of government or often referred to as bureaucracy is nothing but the party that is obliged to provide services in order to fulfill public needs. “The results of this study prove that before Covid-19 and during the Covid-19 period, all the focuses studied got an average score in a sufficient category. So that the condition of the public service bureaucracy needs to be improved, namely by paying attention to the aspect of closeness between the community and public service organizations”.Because this will determine the extent to which the organization's understanding of everything the community needs. Therefore, the aspect of bureaucratic decentralization is carried out professionally, as an effort to delegate authority to the bureaucracy to lower units to carry out the authority they have

Keywords : Bureaucracy, Public Services, Before and the Covid-19 Period, Service Quality.


Paper Submission Last Date
31 - August - 2022

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