Continuance Usage Intention of Auto Service Booking Application


Authors : Stefy Falentino Akuba, David Loei

Volume/Issue : Volume 5 - 2020, Issue 3 - March

Google Scholar : https://goo.gl/DF9R4u

Scribd : https://bit.ly/3biGt75

The development of auto repair booking application service is highly dependent on the intention to use of the consumers. This research aims to investigate the relationship of self-efficacy, perceived usefulness, perceived risk and perceived ease of use on intention of use effects. The data were collected by surveying 309 users of the auto repair booking application service in Jakarta, Indonesia. The research analysis used part least square-structural equation modeling (PLS-SEM) through SmartPLS 3.2.7 application. The research results indicate that the variables of perceived usefulness and perceived ease of use have positive effect on continuance intention, while perceived risk has negative effect. Mobile Self-Efficacy has positive effect on perceived ease of use but does not have an effect on perceived ease of use.

Keywords : Self-Efficacy, Perceived Usefulness, Perceived Ease of Use, Intention To Use, Technology Acceptance Model, Perceived Risk

CALL FOR PAPERS


Paper Submission Last Date
30 - September - 2022

Paper Review Notification
In 1-2 Days

Paper Publishing
In 2-3 Days

Video Explanation for Published paper

Never miss an update from Papermashup

Get notified about the latest tutorials and downloads.

Subscribe by Email

Get alerts directly into your inbox after each post and stay updated.
Subscribe
OR

Subscribe by RSS

Add our RSS to your feedreader to get regular updates from us.
Subscribe