Contribution of IT to Performance Management: Exploratory Pilot Case Study


Authors : IZZA Issam; MAKHTARI Mohammed; ALAMI Mohamed

Volume/Issue : Volume 7 - 2022, Issue 6 - June

Google Scholar : https://bit.ly/3IIfn9N

Scribd : https://bit.ly/3nz0pdQ

DOI : https://doi.org/10.5281/zenodo.6792013

The objective of this article is to present the results of an exploratory pilot case study that aims at studying the specificities of the use of IT to direct performance in our Moroccan context before proposing a conceptual framework at the end of this paper that can be used to understand the complexities of the topic in the Moroccan context. Characterized by the lack of previous research studies on the topic, (Yin, 2009), this study will start with an analysis of the literature on the impacts of IT on performance so that to properly conceptualize the elements and dimensions of our research. Subsequently, we will present the main theories which will form our theoretical framework mainly the theory of resources based on which we shall conceptualize the characteristics of IT and managerial resources sought to be acquired and developed in each organization during the digital age; behavioral theories will be used to study behavior and perception of IT utilization and contingency theory will be used to understand the impact of contextual factors on IT use. Finally, we will present and discuss the main results after identifying the methodology for data collection, analysis and processing as well as the main characteristics of the case study and the responses of the selected sample

Keywords : Pilotage, Organizational Performance, Skills, Information Technology, Dashboard.

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