Authors :
Nathaniel D. Guadalquiver; Niño James D. Tan; Joshua Chail Rosil; Ace Virgel T. Batingal; Mylene P. Alfanta
Volume/Issue :
Volume 10 - 2025, Issue 5 - May
Google Scholar :
https://tinyurl.com/mttkskyh
DOI :
https://doi.org/10.38124/ijisrt/25may046
Google Scholar
Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.
Note : Google Scholar may take 15 to 20 days to display the article.
Abstract :
Financial Literacy pose significant involves understanding and managing various aspect of personal finance, including
budgeting, saving, investing, and debt management. It empowers general service employees to make informed decisions
about money, enhancing their financial well-being. The research was conducted in Pagadian City, Zamboanga del Sur,
Philippines. The target participants of the study were the general service employees from one of the higher institutions in
Pagadian City. The researchers utilized stratified random sampling to selectively choose participants who met the certain
criteria. Survey was conducted with 18 respondents from one of the higher institutions. The aim of the study was to describe
the financial literacy and behavior of general service employees. Through descriptive research design and quantitative
research methods, the researchers sought to provide statistical data of the topic within its behaviors and characteristics
context. The study identified various categories of financial knowledge, financial skill, financial values, and financial
attitude. The general service employees develop the proper mindset, imparting sound financial principles, and perfecting
particular abilities like debt management, investing, and budgeting are all part of practical application. Additionally, future
research was encouraged to explore the importance of making financial decisions in general services including involving
financial knowledge, skills, values, and attitude.
Keywords :
Financial Literacy, General Service Employees, Financial Decisions.
References :
- Aboagye, J., & Jung, J. Y. (2018). Debt holding, financial behavior, and financial satisfaction. Journal of Financial Counseling and Planning, 29(2), 208–218. https://doi.org/10.1891/1052-3073.29.2.208
- Agarwala, SK, Barua, S., Jacob, J. &Verma, J. R. (2013). Financial Literacy among working young in urban India, Working M-Ahmedabad 2.
- Avendaño, W., Rueda, G. & Velasco, B. M. (2021). Percepciones y habilidades financieras en estudiantes universitarios. Formación universitaria, 14(3), 95-104. https://doi.org/10.4067/S0718-50062021000300095
- Backman, M. (2019).4 Things That Might Happen If You Don't Follow a Budget. 4 Things That Might Happen If You Don't Follow a Budget (fool.com)
- Bapat, D, 2019, Exploring antecedents to financial management behavior for young adults, Journal of Financial Counseling and Planning, 30(1), 44-55. Retrieved December 02, 2021, from https://doi.org/10.1891/1052-3073.30.1.44
- Beltran, G. (2016). “The Philippines’ Financial Literacy Program.” Presentation in the 10th Financial Literacy Summit.
- Bhargava, N. R. (2016). A study on Financial Literacy and Financial education: An overview of scenario in India. Research Journal of Management Sciences, Volume:5, Issue:9, Pages: 51-57
- Botha, F. 2021. Closing the financial literacy gap in South Africa. Available: https://www.iol.co.za/personal-finance/financial-planning/closing-the-financial-literacy-gap-in-south-africa-b09c7444-39ff-43a8-be13-c691a961a1d3 (Accessed 26 November 2021).
- Brüggen, E. C., Hogreve, J., Holmlund, M., Kabadayi, S., & Löfgren, M. (2017). Financial well-being: A conceptualization and research agenda. Journal of Business Research, 79, 228–237. https://doi.org/10.1016/j.jbusres.2017.03.013
- Castro-Gonzáles, S., Fernandez-Lopez, S., Rey-Ares, L. & Rodeiro-Pazos, D. (2020). The Influence of Attitude to Money on Individuals’ Financial Well-Being. Social Indicators Research, 148(3), 747-764.https://doi.org/10.1007/s11205-019-02219-4
- Compen, B., De Witte, K. & Schelfhout, W. 2019. The role of teacher professional development in financial literacy education: A systematic literature review. Educational Research Review, 26: 16-31.
- Creswell, J. (2014). Using trust to gain credible access to the boardroom: A methodological contribution, 54(1). http://dx.doi.org/10.4102/sajbm.v54i1.3913
- Cude, B. J., Chatterjee, S., & Tavosi, J. (2020). Financial knowledge, personality traits, and risky borrowing behaviors in Iranianhouseholds.Sustainability,12(18), 7608. https://doi.org/10.3390/su12187608
- Darwati, J. T., Zulkifli, & Rachbini, W. (2022). Pengaruh Literasi Keuangan, Self Control dan Risk Tolerance Terhadap Keputusan Investasi Melalui Perilaku Keuangan. Jurnal Pemasaran, Keuangan & Sumber Daya Manusia, 2(1), 8–22. www.idxchannel.com
- Delafrooz, N, &Paim, LH 2013, Role of financial stress on relationship between financial problem and financial wellness among Malaysia workers, African Journal of Business Management, 7(20), 1966–1972. Retrieved December 02, 2021, from https://doi.org/10.5897/AJBM12.082
- Duckworth AL, Gendler TS, Gross JJ. Self-Control in School-Age Children. Educ Psychol. 2014 Jul 3;49(3):199–217
- Engel, L., Bar, Y., Beaton, D. E., Green, R. E., & Deirdre, R. (2015). Identifying instruments to quantify financial management skills in adults with acquired cognitive impairments. Journal of Clinical and Experimental Neuropsychology, 3395(November). https://doi.org/10.1080/13803395.2015.1087468
- Gallup-Healthways Global Well-being Index 2014, State of Global Wellbeing. Retrieved December 02, 2021, from https://www.healthwaysautralia.com.au/pdf/Gallup_Healthways_State_of_Global_Well-,Being_Report.pdf
- García, O., Zorrilla del Castillo, A. L., Briseño, A. & Arango, E. (2021). Actitud financiera, comportamiento financiero y conocimiento financiero en México. Cuadernos de Economía 40(83), 431-457. https://doi.org/10.15446/cuad.econ.v40n83.83247
- Goertzen, M. J. (2017). Introduction to quantitative research and data. Library Technology Reports, 53(4), 12-18.
- Grohmann, A. (2018). Financial literacy and financial behavior: Evidence from the emerging Asian middle class. Pacific Basin Finance Journal, 48(July 2017), 129–143. https://doi.org/10.1016/j.pacfin.2018.01.007
- KalyaniPALNS and Kavya Reddy. Inspira- Journal of Modern Management & Entrepreneurship, 08 (1), 40-46(2018)
- Kamboj, S. (2014). Current Scenario of Financial Literacy in India. International Journal of Entrepreneurship and Small Business Management, Volume: 1, Issue:1, Pages61-68
- Kawamura, T., Mori, T., Motonishi, T., & Ogawa, K. (2021). Is Financial Literacy Dangerous? Financial Literacy, Behavioral Factors, and Financial Choices of Households. Journal of the Japanese and International Economies, 60(August 2020), 101131. https://doi.org/10.1016/j.jjie.2021.101131
- Kelen, L. (2021). Fase Ketiga Teori Manajemen Keuangan: Neurofinance Sebagai Sebuah Pendekatan Baru. Coopetition: Jurnal Ilmiah Manajemen, 12(1), 79–86. https://doi.org/10.32670/coopetition.v12i1.266
- Kristanto HC, H. (2022). Adoption of Islamic Banking in Financial Satisfaction: Study on Bank Syariah Indonesia Yogyakarta Region. Jurnal Riset Akuntansi Dan Bisnis Airlangga, 7(2), 1300–1318. https://doi.org/10.20473/jraba.v7i2.37205
- Lucas, D. L. (2018). “Many Filipinos Seen Still ‘Financially Illiterate’.” Philippine Daily Inquirer, Retrieved from https://business.inquirer.net/251498/many-filipinos-seen -still-financially-illiterate
- Mancebón, M. J. & Ximénez-De-Embún, D. (2020). Habilidades financieras de la población española adulta: Diagnóstico y determinantes. Papeles de economía española, 166, 166-184.https://www.funcas.es/wpcontent/uploads/2021/01/Mar%C3%ADaJes%C3%BAsManceb%C3%B3n-Domingo-P.-Xim%C3%A9nez.pdf
- Mafukata, A. M. & Mudua, A. V. 2016. Exploring teacher mass resignation and early retirement from public schools. Human and Social Sciences, 43: 2243-2255.
- McCombes, S. (2023, June 22). Descriptive Research | Definition, Types, Methods & Examples. Scribbr. Retrieved October 27, 2023, from https://www.scribbr.com/methodology/descriptive-research/
- Mejía. (2016). Impacto de las Capacidades Financieras (Conocimiento, Comportamiento y Actitud) en el Bienestar.https://webcache.googleusercontent.com/search?q=cache:lUgVpClMhQkJ:https://recai.uaemex.mx/article/view/8930/7540&cd=122& hl=es&ct=clnk&gl=pe
- Mohammed, R., & Murova, O. (2019). The effect of price reduction on consumer's buying behavior in the US differentiated yogurt market. Applied Economics and Finance, 6(2), 32-42.
- Mosley, J. E. (2018). Human service agencies and the question of impact: Lessons for theory, policy, and practice. Full article: Human service agencies and the question of impact: Lessons for theory, policy, and practice (tandfonline.com)
- Moss, J. G. R. (2015). Personal financial planning advice: Barriers to access (Doctoral dissertation, University of Birmingham
- Netemeyer, R. G., Warmath, D., Fernandes, D., & Lynch Jr., J. G. (2018). How am I doing? Perceived financial well-being, its potential antecedents, and its relation to overall well-being. Journal of Consumer Research, 45(1), 68–89. https://doi.org/10.1093/jcr/ucx109
- Nikolopoulou, K. (2022). Inclusion and Exclusion Criteria | Examples & Definition. https://www.scribbr.com/methodology/inclusion-exclusion-criteria/
- Normawati, R. A., Rahayu, S. M., & Worukinasih, S. (2022). Financial Satisfaction on Millennials: Examining the Relationship Between Financial Knowledge, Digital Financial Knowledge, Financial Attitude, and Financial Behavior. Jurnal Aplikasi Manajemen, 20(2). https://doi.org/10.21776/ub.jam.2022.020.02.12
- Paiella M 2016 Financial literacy and subjective expectations questions: A validation exercise. Research in Economics 70(2) 360-374
- Parcia, RO &Estimo, ET 2017, Employees’ financial literacy, behavior, stress and wellness, Journal of Human Resource Management, 5(5), p.78. Retrieved December 02, 2021, from https://doi.org/10.11648/j.jhrm.20170505.12
- Paredes, A., Ángeles, J. A. C. de los. & Pulido, A. M. G. (2018). Situación actual de la educación financiera en jóvenes universitarios de Villavicencio Colombia. Revista GEON (Gestión, Organizaciones y Negocios), 5(2), 115-130. https://doi.org/10.22579/23463910.79
- Pecson et al. (2019). Financial Literacy among Indigent Families: Baseline for Financial Literacy Initiatives.https://www.researchgate.net/publication/335105574_Financial_Literacy_among_Indigent_Families_Baseline_for_Financial_Literacy_Initiatives?fbclid=IwAR14HLSIqTuBoBnIbNxn4wHnycD8m9uA1QN6D89VYskUrWw8mXo0Hl70QI
- Philippas, N. D. & Avdoulas, C. (2020). Financial literacy and financial well-being among generation-Z university students: Evidence from Greece. European Journal of Finance,26(4-5),360-381. https://doi.org/10.1080/1351847X.2019.1701512
- Potrich, A. C. G., Vieira, K. M., & Mendes‐Da‐Silva, W. (2016). Development of a financial literacy model for university students. Management Research Review, 39(3), 356–376. https://doi.org/10.1108/mrr-06-2014-0143
- Priantinah, D., & Aisyah, M. N. (2019). The Analysis of Technology Acceptance Model ( TAM ) For Personal Financial Management On Mobile Application Technology. Atlantis Press, 86(2nd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2018)), 262–266.
- Putri, R. A., & Isbanah, Y. (2020). Faktor-Faktor yang Mempengaruhi Keputusan Investasi pada Investor Saham di Surabaya. Jurnal Ilmu Manajemen, 8(1), 197– 209.
- Rahman, M., Isa, C. R., Masud, M. M., Sarker, M., & Chowdhury, N. T. (2021). The role of financial behavior, financial literacy, and financial stress in explaining the financial well-being of the B40 group in Malaysia. Future Business Journal, 7(1), 52. https://doi.org/10.1186/s43093-021-00099-0
- Rai, K, Dua, S, & Yadav, M, 2019, Association of financial attitude, financial behaviour and financial knowledge towards financial literacy: A structural equation modeling approach, FIIB Business Review, 8(1), 51-60. RetrievedDecember 02, 2021, from https://doi.org/10.1177%2F2319714519826651
- Ribeiro, A. G., 2022. The Most Common Unexpected Expenses and How To Prepare For Them. h ttps://www.self.inc/blog/unexpected-expenseRudri, R, 2023, Top 10 Tips for Creating an Effective Personal Budget. Top 10 Tips for Creating an Effective Personal Budget - Fisdom
- Sahul, F. & Jia, Y. (2021). Financial literacy, money management skill and credit card repayments. International Journal of Consumer Studies, 45(2), 235-247. https://doi.org/10.1111/ijcs.12614
- Safura Azizah, N. (2020). Pengaruh Literasi Keuangan, Gaya Hidup Pada Perilaku Keuangan Pada Generasi Milenial. Prisma (Platform Riset Mahasiswa Akuntansi), 01(02), 92–101.
- Saldarriaga, C. (2018). Conocimientos financieros y capacidades financieras en colaboradores de una organización del Noreste Colombiano. Revista de Investigación Valor Contable, 5(1), Article 1. https://doi.org/10.17162/rivc.v5i1.1250
- Septiani, R. N., & Wuryani, E. (2020). Pengaruh literasi keuangan dan inklusi keuangan terhadap kinerja UMKM di Sidoarjo. E-Jurnal Manajemen Universitas Udayana, 9(8), 3214
- Sibanda, S. & Sibanda, T. 2016. Financial education in South Africa: overview of key initiatives and actors / International Labour Office. Social Finance Programme, 20(4), 5.
- Singh, D., Barreda, A. A., Kageyama, Y., & Singh, N. (2019). The Mediating Effect of Financial Self-Efficacy on The Financial Literacy-Behavior Relationship: A Case Of Generation Y' Proffesionals. The Economics and Finance Letters, Vol.6,No,120–133. https://archive.conscientiabeam.com/index.php/29/article/view/1625/2262
- Starkey, A, J, Keane, C, R, Terry, M, A, Marx, J, H, & Ricci, E, M, 2013. Financial distress and depressive symptoms among African American Women: Identifying financial priorities and needs and why it matters for mental health. Journal of Urban Health, 90(1), 83-100. Retrieved December 02, 2021, from https://doi.org/10.1007/s11524-012-9755-x
- Stukalina, Y. (2014) strategic management of higher education institutions. (PDF) Strategic management of higher education institutions (researchgate.net)
- Sugiharti, H., & Maula, K. A. (2019). Pengaruh Literasi Keuangan Terhadap Perilaku Pengelolaan Keuangan Mahasiswa. Accounthink : Journal of Accounting and Finance,4(2),804–818. https://doi.org/10.35706/acc.v4i2.2208
- Utkarsh., Pandey, A., Ashta, A., Spiegelman, E. & Sutan, A. (2020). Catch them young: Impact of financial socialization, financial literacy and attitude towards money on financial well-being of young adults. International Journal of Consumer Studies, 44(6), 531-541. https://doi.org/10.1111/ijcs.12583
- Valenzuela, M., López, V. & Aguilar, K. (2022). Endeudamiento y educación financiera en estudiantes universitarios. Revista Venezolana de Gerencia, 27(97), 198-211. https://www.produccioncienticaluz.org/index.php/rvg/article/view/37531/41125
- Villada, F., López-Lezama, J. M. & Muñoz-Galeano, N. (2017). El Papel de la Educación Financiera en la Formación de Profesionales de la Ingeniería. Formación universitar ia, 10(2), 13-22. https://doi.org/10.4067/S0718-50062017000200003
- Vosloo, W, Fouche, J, & Barnard, J 2014, The relationship between financial efficacy, satisfaction with remuneration and personal financial wellbeing, International Business & Economics Research Journal (IBER), 13(6), 1455. RetrievedDecember 02, 2021, from https://doi.org/10.19030/iber.v13i6.8934
- Wahyuni, S. F., Radiman, R., & Kinanti, D. (2023). Pengaruh Literasi Keuangan, Lifestyle Hedonis dan Sikap Keuangan Pribadi Terhadap Perilaku Keuangan Mahasiswa. Owner Riset & Jurnal Akuntansi, 7(1), 656–671. https://doi.org/10.33395/owner.v7i1.1304
- Wardi, J., Putri, G. eka, & Liviawati, L. (2020). Pentingnya Penerapan Pengelolaan Keuangan Bagi Umkm. Jurnal Ilmiah Ekonomi Dan Bisnis, 17(1), 56–62 https://doi.org/10.31849/jieb.v17i1.3250
- Wentzel, A. 2016. Financial literacy in South Africa. In: Aprea, C., Davies, P., Wuttke, E., Greimel-Fuhrmann, B., Breuer, K., Lopus, J. S. & Koh, N. K. eds. International Handbook of Financial Literacy. Singapore: Springer, 329-339.
- Yepes, M., Torres, M., Peréz, A., Ballesteros, M. & Bravo, A. (2019). Análisis de las finanzas personales de los estudiantes de la Corporación Universitaria Americana (CUA) sede Montería, respecto a la cultura del ahorro. Ad-gnosis, 8(8), 141-147. https://doi.org/10.21803/adgnosis.8.8.393
- Zulfiqar, M, & Bilal, M, 2016, Financial wellbeing is the goal of financial literacy, Research Journal of Finance and Accounting, 7(11), 94-103. Retrieved December 02, 2021, from https://files.consumerfinance.gov/f/201501_cfpb_report_financial-well-being.pdf
Financial Literacy pose significant involves understanding and managing various aspect of personal finance, including
budgeting, saving, investing, and debt management. It empowers general service employees to make informed decisions
about money, enhancing their financial well-being. The research was conducted in Pagadian City, Zamboanga del Sur,
Philippines. The target participants of the study were the general service employees from one of the higher institutions in
Pagadian City. The researchers utilized stratified random sampling to selectively choose participants who met the certain
criteria. Survey was conducted with 18 respondents from one of the higher institutions. The aim of the study was to describe
the financial literacy and behavior of general service employees. Through descriptive research design and quantitative
research methods, the researchers sought to provide statistical data of the topic within its behaviors and characteristics
context. The study identified various categories of financial knowledge, financial skill, financial values, and financial
attitude. The general service employees develop the proper mindset, imparting sound financial principles, and perfecting
particular abilities like debt management, investing, and budgeting are all part of practical application. Additionally, future
research was encouraged to explore the importance of making financial decisions in general services including involving
financial knowledge, skills, values, and attitude.
Keywords :
Financial Literacy, General Service Employees, Financial Decisions.