Designing Performance Measurement System PT X with Integration of Balanced Scorecard Method and Analytical Hierarchy Process

Authors : Laksana Widya Peryoga, Bustanul Arifin Noer

Volume/Issue : Volume 3 - 2018, Issue 1 - January

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PT X is a company that has a commitment to become the best flexible packaging company and focus on consumer satisfaction, which is engaged in plastic packaging printing by using rotogravure system. Rotogravure is one of the technology in the world of printing. Intense competition in the current era encourages companies to be able to improve the company’s performance continuously. Currently PT X only focuses on the assessment of the financial aspects only because it has not had a performance measurement by management. This results in vision and mission tending to be just a slogan, without being supported by proper strategic planning.This study aims to design and implement performance measurement system at PT X with the company’s vision and strategic mission. The method used in designing performance measurement system in this research is Balanced Scorecard (BSC). Performance measurement in this research is also supported by Analytical Hierachy Process (AHP) method as a method to determine the weighting between perspectives, between strategic objectives and between KPI in priority scale.The design of this performance measurement system, resulting in 16 strategic objectives and 24 indicators of performance measurement (KPI). Implementation of the design in this study resulted in the performance value obtained from scoring Objective Matrix (OMAX) showed that the value of Current Performance Indicator that has been achieved PT X for the first half of 2017 is 6.53 which is at level 4-7 and if symbolized traffic light system classified as yellow. This indicates that PT X is in sufficient performance, in other words the performance of PT X has not reached the target and still needs improvement in achieving the expected target.

Keywords : Performance Measurement System, Balanced Scorecard (Bsc), Analytical Hierarchy Process (Ahp) Objective Matrix (Omax), Traffic Light System.


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