Determinants of Customer Satisfaction Towards Consolidation Services of Logistics Enterprises in Hochiminh City


Authors : Truong Gia Thinh; Nguyen Thi Huyen Tran

Volume/Issue : Volume 6 - 2021, Issue 2 - February

Google Scholar : http://bitly.ws/9nMw

Scribd : https://bit.ly/3brzRpZ

Vietnam is currently in the process of deep integration into the world economy, requiring consolidators in Vietnam to develop and continually strive to provide the highest quality services, therefore, enhancing their competitiveness in the market. For the consolidation sector in Ho Chi Minh City, customer services and assessment are of prime importance and the basis for enterprises’ planning to improve their services. This research is conducted to identify factors that have a real influence on customer satisfaction toward consolidation services of logistics enterprises in Ho Chi Minh City. Survey results show that customers using the consolidation service of logistics enterprises are satisfied but only at average level. A number of practical suggestions for logistics enterprises in Ho Chi Minh City are also presented in this paper.

Keywords : Consolidation Service, Customer Satisfaction, Logistics.

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