Vietnam is currently in the process of deep
integration into the world economy, requiring
consolidators in Vietnam to develop and continually
strive to provide the highest quality services, therefore,
enhancing their competitiveness in the market. For the
consolidation sector in Ho Chi Minh City, customer
services and assessment are of prime importance and the
basis for enterprises’ planning to improve their services.
This research is conducted to identify factors that have a
real influence on customer satisfaction toward
consolidation services of logistics enterprises in Ho Chi
Minh City. Survey results show that customers using the
consolidation service of logistics enterprises are satisfied
but only at average level. A number of practical
suggestions for logistics enterprises in Ho Chi Minh City
are also presented in this paper.
Keywords : Consolidation Service, Customer Satisfaction, Logistics.