Authors : Debajyoti Sinha

Volume/Issue : Volume 11 - 2026, Issue 5 - May

Google Scholar : https://tinyurl.com/2k3tbcch

Scribd : https://tinyurl.com/27ba96v8

DOI : https://doi.org/10.38124/ijisrt/26May2221

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

Abstract : Digital governance has become one of the most significant developments in contemporary public administration, transforming the relationship between governments and citizens through the effective use of Information and Communication Technologies (ICTs). In recent years, India has emerged as a leading example of digital transformation through initiatives such as Digital India, Aadhaar, DigiLocker, Unified Payments Interface (UPI), Direct Benefit Transfer (DBT), Government e-Marketplace (GeM), and the Unified Mobile Application for New-age Governance (UMANG). These initiatives aim to improve administrative efficiency, transparency, accountability, citizen participation, and accessibility of public services. Digital governance has enabled governments to streamline administrative processes, reduce corruption, enhance service delivery, and promote financial inclusion across urban and rural regions. However, despite significant progress, several challenges continue to hinder the effective implementation of digital governance in India. These include the digital divide, inadequate digital literacy, cybersecurity threats, privacy concerns, infrastructural deficiencies, and administrative resistance to technological change. The increasing reliance on digital technologies also raises important questions regarding data protection, cyber resilience, and equitable access to digital services. This study examines the concept, evolution, major initiatives, opportunities, challenges, and future prospects of digital governance in India. Based on secondary data from government reports, scholarly publications, and policy documents, the paper argues that digital governance has substantially improved public service delivery and governance outcomes. Nevertheless, sustained investment in digital infrastructure, digital literacy, cybersecurity, and inclusive policy frameworks is essential to ensure that the benefits of digital transformation reach all sections of society. The study concludes that a citizen-centric, secure, and inclusive digital governance framework can significantly contribute to democratic governance and sustainable development in India.

Keywords : Digital Governance, E-Governance, Digital India, Public Administration, ICT, Service Delivery, Transparency, Citizen Participation.

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