Authors :
C. Valliammai; Dr. Jayasree Krishnan
Volume/Issue :
Volume 10 - 2025, Issue 7 - July
Google Scholar :
https://tinyurl.com/2w9y2rsw
Scribd :
https://tinyurl.com/3rbt2wjj
DOI :
https://doi.org/10.38124/ijisrt/25jul386
Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.
Note : Google Scholar may take 30 to 40 days to display the article.
Abstract :
Case pendency has long impeded timely justice delivery in India, with subordinate courts bearing the brunt of the
backlog. To counter this chronic issue, successive e‐Governance initiatives have sought to digitalise the court ecosystem. The
Court Case Management System (CCMS) is among the most far‐reaching of these reforms, promising end‐to‐end workflow
automation, richer data visibility and citizen‐centric services. Using a mixed‐methods case‐study design, this article
measures the impact of CCMS implementation across ten district courts in Tamil Nadu between 2021 and 2024. Quantitative
analysis of National Judicial Data Grid (NJDG) statistics is complemented by qualitative insights from judges, clerks and
litigants. The evidence points to a 10– 20 percent decline in case backlog in major districts, shorter throughput times in
routine matters, reduced clerical workload and higher user satisfaction. Nonetheless, the benefits are moderated by uneven
digital literacy, infrastructure deficits and cultural resistance to process change. The article closes with policy
recommendations aligned to Sustainable Development Goals 4, 9 and 16 to secure an inclusive, innovation‐driven and
accountable justice system.
Keywords :
Digital Judiciary; Court Case Management System; Case Backlog; Subordinate Courts; Tamil Nadu; Judicial Efficiency; E‐Governance; SDG 16.
References :
- Banerjee, A., & Duflo, E. (2019). “Good Economics for Hard Times”. Public Affairs. Ministry of Law & Justice. (2020).
- “e‑Courts Project Phase II Report”. Government of India.
- Reddy, M. (2022). Digital Courtrooms: Potential and pitfalls. “Indian Journal of Law and Technology, 18” (2), 33–48.
- Srivastava, A. (2021). Technology and judicial reform in India. “Economic & Political Weekly, 56” (14), 12–17.
- National Judicial Data Grid. (2023). “Case statistics and dashboard”. https://njdg.ecourts.gov.in
Case pendency has long impeded timely justice delivery in India, with subordinate courts bearing the brunt of the
backlog. To counter this chronic issue, successive e‐Governance initiatives have sought to digitalise the court ecosystem. The
Court Case Management System (CCMS) is among the most far‐reaching of these reforms, promising end‐to‐end workflow
automation, richer data visibility and citizen‐centric services. Using a mixed‐methods case‐study design, this article
measures the impact of CCMS implementation across ten district courts in Tamil Nadu between 2021 and 2024. Quantitative
analysis of National Judicial Data Grid (NJDG) statistics is complemented by qualitative insights from judges, clerks and
litigants. The evidence points to a 10– 20 percent decline in case backlog in major districts, shorter throughput times in
routine matters, reduced clerical workload and higher user satisfaction. Nonetheless, the benefits are moderated by uneven
digital literacy, infrastructure deficits and cultural resistance to process change. The article closes with policy
recommendations aligned to Sustainable Development Goals 4, 9 and 16 to secure an inclusive, innovation‐driven and
accountable justice system.
Keywords :
Digital Judiciary; Court Case Management System; Case Backlog; Subordinate Courts; Tamil Nadu; Judicial Efficiency; E‐Governance; SDG 16.
