Authors : Abdellah Haida; Rania Rejjaoui

Volume/Issue : Volume 11 - 2026, Issue 3 - March

Google Scholar : https://tinyurl.com/vn8p59db

Scribd : https://tinyurl.com/2pjy83xt

DOI : https://doi.org/10.38124/ijisrt/26mar1028

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

Abstract : Currently, and within a global context characterized by the digitalization of public institutions, the governance of public services is undergoing a profound redefinition. This transformation affects mechanisms of coordination, participation, and accountability, as highlighted by authors such as Osborne and Brown (2005). Indeed, digitalization facilitates interactions and alters the relationships between the state, citizens, and businesses. It is within this framework that this article is situated, aiming to analyze the capacity of digitalization to strengthen public governance while meeting the expectations of users and economic actors. The methodology of this study is based on a quantitative approach. It relies on a structured questionnaire administered to a sample of citizens, civil servants, and business leaders. To test the links between transparency, participation, responsiveness, institutional trust, and stakeholder satisfaction, the collected data will be analyzed using structural equation modeling (SEM). The expected results should confirm that digitalization acts as a mediator, thereby improving the quality of relationships between different stakeholders. They are also intended to demonstrate its contribution to the efficiency and legitimacy of public policies. This analysis will allow for the formulation of practical recommendations for more interactive and user-centered public governance. This article is structured around three main sections: a theoretical framework for public governance in the digital age, a presentation of the methodology and data, and finally, an analysis of the empirical results and their implications.

Keywords : Public Governance, Digitalization, State-Citizen Relations, Public Services, Structural Equations.

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