Director's Program in Improving Services for Education and Training Participants


Authors : Fazri Hermanto; Rispa Saeful Mu'tamar

Volume/Issue : Volume 7 - 2022, Issue 9 - September

Google Scholar : https://bit.ly/3IIfn9N

Scribd : https://bit.ly/3xMYnwe

DOI : https://doi.org/10.5281/zenodo.7106336

Purpose of this study was to determine: program formulation, implementation management, and obstacles faced by the head of the center in carrying out management and improving the instructor's professionalism. This study uses a descriptive method with a qualitative approach. Data collection techniques: Observation, Interview and Documentation Study Study. The subjects of this study were the head of the hall, the head of the sub-section, instructors, and trainees. The results of the study indicate that: (1) the head of the center in improving services to training participants, the formulation mechanism begins with knowing the cultural and social background, and consultation between stakeholders, instructors. Programs are prepared, longterm programs, medium-term programs and short-term programs, and all of these programs focus on the regulations of the Ministry of Transportation and instructions from the IMO (International Maritime Organization). All of this is already in the management leadership hall in the program hall to improve services. (2) The head of the hall implements the management of the hall to improve service by means of the head of the hall applying it to himself as an example for his subordinates and the head of the hall taking an approach to improve professional instructors.

Keywords : Management, Leader Ship, and Professional Lecturer.

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