Effect of Service Quality Dimensions College Student Academic Satisfaction of Stmik Bina Bangsa Kendari


Authors : Misriani, Nur Iman, Widhi Lestari.

Volume/Issue : Volume 4 - 2019, Issue 7 - July

Google Scholar : https://goo.gl/DF9R4u

Scribd : https://bit.ly/32sDbKM

Abstract : The purpose of this study was to find out and analyze the influence dimension tangible, reliability, responsivieness, assurance and empathy influence simultaneously and partially on student satisfaction Department of Information Systems Bina Bangsa STMIK Kendari. This study used a sample of 350 students STMIK Bina Bangsa Kendari in odd semester majoring in information systems. Data analysis method used is descriptive statistics and multiple linear regression using SPSS. The results showed that the dimensions of service quality (tangible, reliability, responsiveness, assurance and empathy) both simultaneously and partially significant effect on satisfaction.

Keywords : Service Quality and Satisfaction.

The purpose of this study was to find out and analyze the influence dimension tangible, reliability, responsivieness, assurance and empathy influence simultaneously and partially on student satisfaction Department of Information Systems Bina Bangsa STMIK Kendari. This study used a sample of 350 students STMIK Bina Bangsa Kendari in odd semester majoring in information systems. Data analysis method used is descriptive statistics and multiple linear regression using SPSS. The results showed that the dimensions of service quality (tangible, reliability, responsiveness, assurance and empathy) both simultaneously and partially significant effect on satisfaction.

Keywords : Service Quality and Satisfaction.

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