Effect of Service Quality on Customer Satisfaction (Case Study in Indomaret KM 30)


Authors : Norrahmiati, Heni Susanti, Feronika

Volume/Issue : Volume 6 - 2021, Issue 11 - November

Google Scholar : http://bitly.ws/gu88

Scribd : https://bit.ly/3oPigh7

Abstract : This research aims to analyze the effect of service on consumer satisfaction in Indomaret KM 30. Based on the results of the study, which was conducted on 52 correspondents the results of analysis and discussion that have been put forward by the author on consumer satisfaction in Indomaret Ahmad Yani Km 30 stores in the previous chapters, the conclusions of the entire study results were drawn.

Keywords : Services Quality, Consumer Satisfaction, Indomaret

This research aims to analyze the effect of service on consumer satisfaction in Indomaret KM 30. Based on the results of the study, which was conducted on 52 correspondents the results of analysis and discussion that have been put forward by the author on consumer satisfaction in Indomaret Ahmad Yani Km 30 stores in the previous chapters, the conclusions of the entire study results were drawn.

Keywords : Services Quality, Consumer Satisfaction, Indomaret

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