Effect of Social Norms on Turnover Tax Collection among Micro and Small Enterprises in Meru Town, Kenya


Authors : Hazel Kithinji; Dr. Bruce Oganga; Dr. Stephen Chelogoi

Volume/Issue : Volume 9 - 2024, Issue 9 - September


Google Scholar : https://tinyurl.com/2fph3jud

Scribd : https://tinyurl.com/3f47p5y6

DOI : https://doi.org/10.38124/ijisrt/IJISRT24SEP1409

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.


Abstract : The turnover tax has achieved a significantly low level of tax compliance since its introduction. This research examines social norms' impact on turnover tax collection among Micro and Small Enterprises (MSEs) in Meru Town, Kenya. This study used the Theory of Planned Behavior (TPB) to evaluate the influence of social norms on tax compliance. An Analysis of 367 Micro and Small Enterprises (MSEs) revealed a statistically significant positive correlation between social norms and tax compliance (β = 0.149, p = 0.007). The report proposed promoting robust tax compliance standards and improving tax education programs via seminars and advertising.

Keywords : Social Norms, Taxpayer Turnover, Micro And Small Enterprises, Kenya

References :

  1. Cialdini, R. B., & Goldstein, N. J. (2021). Social Influence: Compliance and Conformity. Annual Review of Psychology, 55(1), 591–621. doi:10.1146/annurev.psych.55.090902.142015
  2. Egwali, A. O., & Kareem, O. (2019). Automated revenue collection system: A case study of Edo State jobs initiative. The Pacific Journal of Science and Technology, 19(2).
  3. Oladipupo, A. O., & Obazee, U. (2016). Tax knowledge, penalties and turnover tax compliance in small and medium scale enterprises in Nigeria. IBusiness8(1), 1-9.
  4. Ouma, S., Njeru, J., Kamau, A., Khainga D., and Kiriga, B. (2021). Estimating the size of the underground economy in Kenya, KIPPRA Discussions Paper Series DP/82/2007
  5. Wenzel, M. (2020). ‘An Analysis of Norm Processes in Tax Compliance.’ Journal of Economic Psychology 25 (2): 213–28.

The turnover tax has achieved a significantly low level of tax compliance since its introduction. This research examines social norms' impact on turnover tax collection among Micro and Small Enterprises (MSEs) in Meru Town, Kenya. This study used the Theory of Planned Behavior (TPB) to evaluate the influence of social norms on tax compliance. An Analysis of 367 Micro and Small Enterprises (MSEs) revealed a statistically significant positive correlation between social norms and tax compliance (β = 0.149, p = 0.007). The report proposed promoting robust tax compliance standards and improving tax education programs via seminars and advertising.

Keywords : Social Norms, Taxpayer Turnover, Micro And Small Enterprises, Kenya

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