Effective Deployment of ICT’s in Management of Medical Laboratory Services in Kenya


Authors : Kadima Victor Chitechi; Kelvin K. Omieno

Volume/Issue : Volume 5 - 2020, Issue 1 - January

Google Scholar : http://bitly.ws/9nMw

Scribd : https://bit.ly/2D3D8gO

DOI : 10.38124/IJISRT20JAN029

Automation of ICT services has been regarded as a key driver and enabler to better service delivery to most organizations today. Recent demand and access to modern technology have led to improved management of medical laboratory services in Kenya. In Kenya, Health services delivery is being transformed by advancements in technologies embraced thus act as the main support to better medical laboratory services. The paper discusses the state of computer use by medical laboratory facilities, the challenges and emerging technologies used. Various laboratory facilities have automated their services few have initiated the process for better client management, Some facilities are still facing challenges caused by manual systems, such systems need to be phased out to reduce any risks that might be caused by them. The advantage of Computerising a medical facility is that there will be improved growth and proper management of health services by facilities and services to customers. Previous research journals and conference proceedings have been used in this paper as main sources of literature as per the title. Methodological approaches used to get the data from the health facilities are highlighted and explained to show the state of adoption. Findings from previous and current studies indicate that medical facilities have been fully automated; however, the potential for its growth is enormous due to implementation challenges fueled by the rapid demand and penetration of various systems in health facilities

Keywords : Computerisation, ICT, Automation, Facility, ehealth, health facility, laboratory

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