Effects of ISO 9001 on Efficiency of Firms: A Conceptual Framework


Authors : Satyaraj Mayor, Daksh Raj Tuli and Vidhul Sikka

Volume/Issue : Volume 3 - 2018, Issue 2 - February

Google Scholar : https://goo.gl/DF9R4u

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This study analyses the effects of ISO 9001 on product efficiency of firms. The firms are from the food and beverages industries, the machineries industries as well as from the electrical and electronics appliances manufacturing industries and include both adopters and non- adopters of ISO 9001. A conceptual approach is adopted and the effects of ISO 9001 can be modeled in four ways: as a managerial input alongside the conventional inputs of capital and labor, as a factor affecting technical inefficiency, as an input and a factor affecting technical inefficiency and as having no effect at all. ISO 9001 operates as a factor affecting technical inefficiency with non-neutral effects on capital and labor. The combined effect of ISO 9001 with capital increases the level of technical inefficiency reflecting adjustment costs incurred when ISO 9001 is adopted. The combined effect of ISO 9001 with labor decreases the level of technical inefficiency reflecting the positive result of ISO 9001 on reducing x -inefficiency.

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