Enablers Elements and Employees Results Casual Relation in the EFQM Excellence Model Study on Banking Sector in Sudan


Authors : Mohamed Eltahir Eltayeb Eltahir, Ibrahim Fadul Almula Elbashir, Dr. Eltayeb Ibrahim Ali

Volume/Issue : Volume 4 - 2019, Issue 10 - October

Google Scholar : https://goo.gl/DF9R4u

Scribd : https://bit.ly/2VPRwOy

This paper explores the causal structure of the EFQM Excellence Model, hence attention around the model as an approach to further improvement has increased in the last two decades. The objective of this paper is to examine the causal relation between the EFQM enablers which are leadership, strategy, people, partnerships and resources and processes and the employees’ results by evaluating the causal relation between the enablers set and the employees’ result of the EFQM model through an empirical study on the Banking Sector in Sudan. The approach, methodology and design of the study Present deep understanding of the associations between the EFQM enablers and employees result. By examining this hypothetical causal relationship, a survey via questionnaire conducted on 30 Banks in Sudan, which provide the dada of the research examination. The Findings reflect The EFQM model enablers that influence positively the employees’ results are Leadership, People and Processes while strategy and partnerships didn’t support the positive influence on employees’ perception or employees’ results in this study. This results based only on the data collected from Sudanese firms (Banks), and this constitute the limitation of this study. The logical extension to this research is to examine the casual relation between the rest of the enablers’ elements and the results elements sides of the EFQM model in different environments, where others sectors in Sudan or others countries represent an opportunity for such kind of Business research. Understanding the casual relation between the enabler side of the model which contained five elements and the Employees results which on results side of the model, will provide a guide for proper implementation for the model and possibly facilitating the application of TQM systems. Employees’ improvement according to many researchers rely on proper implementation of the management model in practice. The EFQM model suggest causal relation between enablers and results side of the model, where employees play vital role in continues development of the organization through their presentation of Initiatives in order to meet the continues and accelerating expectations of their customers. Initiatives came as a result of customers satisfaction and customer satisfaction came as a result of many factors among which is the positive causal relation between the enablers and employees results on the results side of the EFQM model. This study add additional value for understanding organizations employees results causal relation in terms of presenting deep insight for the causal relation of the organization as represented in the EFQM model at the enabler Side of the model and the employees results on the results side of the model. Taking banking sector in Sudan as an empirical examination environment for this study.

Keywords : Employees Perception, People.v

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