Authors :
Tassneem; Dr. Manjunath V
Volume/Issue :
Volume 10 - 2025, Issue 7 - July
Google Scholar :
https://tinyurl.com/55n9t2vj
Scribd :
https://tinyurl.com/yreska2e
DOI :
https://doi.org/10.38124/ijisrt/25jul904
Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.
Note : Google Scholar may take 30 to 40 days to display the article.
Abstract :
In the contemporary restaurant industry, where evolving consumer preferences and heightened competition
define market dynamics, the role of branding has become indispensable for business sustainability and growth. With
increasing options available to consumers, restaurants must build strong brand equity to stand out, cultivate customer
loyalty, and ensure repeat patronage. Brand equity not only adds intangible value to a restaurant but also functions as a
critical differentiator in a saturated marketplace. The objective of this study is to identify investigate the Consumer-driven
brand value from five prominent family restaurants in Ballari: Kritunga, Hotel Abhiruchi, Royal Fort, Hotel Pola, and
Anushree Family Restaurant. The research framework is anchored on four key dimensions of CBBE: Customer
commitment to brand, Consumer-perceived value, Consumer brand recognition, and Brand-related perceptions. These
aspects collectively represent Brand power and brand worth customers associate with restaurant brand name. The
research was executed in Top five well-known family Culinary establishment at Ballari Kritunga, Hotel Abhiruhi, Royal
fort, Hotel Pola and Anushree family restaurant. The study makes use of ANOVA, MANOVA and Techniques of
Structural Equation modelling to assess Dimensions of customer-driven brand value To achieve the comprehensive
understanding, these research employs a quantitative methodology and employs advanced Analytical procedures such as
variance analysis (ANOVA) and multivariate variance testing (MANOVA)Structural Equation Modelling (SEM). These
methods facilitate robust evaluation and comparison of brand equity dimensions across the selected restaurants,
identifying patterns and relationships that influence customer perceptions and preferences. ANOVA is utilized to assess
the variation in individual brand equity components among the five restaurants, while MANOVA explores the collective
impact of multiple dependent variables. SEM is employed to model the structural relationships among the four Perceived
brand worth dimensions and their impact on the overall customer-based brand strength score. These results are
anticipated to offer actionable insights for restaurant managers and marketers to refine branding strategies, enhance
customer engagement, and drive business performance. This study adds to the expanding literature on service branding in
the hospitality sector and offers a localized, data-driven perspective on brand value creation. It underscores the essential
nature of strategic Brand administration within an increasingly competitive environment and provides empirical evidence
to guide branding efforts in the regional restaurant industry.
Keywords :
Consumer-Driven Brand Value, Brand Commitment, Product Excellence Perception, Brand Recognition, Brand Image Connections ANOVA, MANOVA, SEM, Family Restaurants, Ballari.
References :
- Aaker, D. A. (1996) Building Strong Brands. New York: The Free Press.
- Aaker, D. A. (1991) Managing Brand Equity. New York: The Free Press.
- Aaker, David A. (1996), Building Strong Brands. New York, NY: The Free Press
- Ambler.T. (1997). How much of Brand equity is explained by trust. Management decision, 283-292.
- Chieng, F. Y. L., & Lee, C. L. G. (2021). Customer-based brand equity: A literature review. Researchers World – International Refereed Social Sciences Journal, 2(1), 33–42. https://doi.org/ (retrieved from Researchers World)
- David A. Aaker. (SPRING 1996). Measuring Brand Equity Across Products and Markets. Caufornia Management Review.
- David A.Aaker. (1991). Managing Brand Equity:Capitalising on the value of Brand Name. Free press.
- Hazée, S., Van Vaerenbergh, Y., & Armirotto, V. (2017).Co-creating service recovery after service failure: The role of brand equity. Journal of Business Research, 74, 101–109. https://doi.org/10.1016/j.jbusres.2017.01.014
- KimY.-J., & Kim, H.-S. (2022).The impact of hotel customer experience on customer satisfaction through online reviews. Sustainability, 14(2), 848. https://doi.org/10.3390/su14020848
- Kim, E. J., Baloglu, S., &Henthorne, T. L. (2021). Signaling effects of branded amenities on customer-based brand equity. Journal of Hospitality Marketing & Management, 30(4), 508–527.
- https://doi.org/10.1080/19368623.2021.1846651.
- Lozano, J. S., Ornopia, J. V., & Montalbo, K. C. (2023).Restaurant customer based brand equity dimensions during COVID 19. Journal of Business on Hospitality and Tourism, 8(2), 339–344. https://doi.org/10.22334/jbhost.v8i2.376
- Phung, M. T., Ly, P. T. M., & Nguyen, T. T. (2019). The effect of authenticity perceptions and brand equity on brand choice intention. Journal of Business Research, 101, 726–736. https://doi.org/10.1016/j.jbusres.2019.01.002
- Tuominen, Pekka. (1999). Managing Brand Equity., (pp. 65-100).
- Manjunatha, V., & Amulya, M. (2016). Building brands: A study with special reference to small car market in India. IOSR Journal of Business and Management (IOSR-JBM),18(8, Ver. II), 1–11.
- Manjunatha, V., & Amulya, M. (2016). Brand management-alternatives: An explorative study of brand associations of Indian automobile industry. International Journal of Scientific Research, 5(1). ISSN 2277-8179.
- Majid, M. A. A., Alias, M. A. M., Samsudin, A., &Tamby Chik, C. (2016). Assessing customer-based brand equity ratings in family restaurant. University Teknologi MARA.
- Marques, C., da Silva, R. V., Davcik, N. S., & Faria, R. T. (2020). The role of brand equity in a new rebranding strategy of a private label brand. Journal of Business Research, 117, 497–507. https://doi.org/10.1016/j.jbusres.2020.06.022.
- R.Renganathan et.al (November 2012). Customer perception towards banking sector-Structural equation modeling approach. African Journal of Business Management, 11426-11436,.
- Sarker, M., Mohd-Any, A. A., & Kamarulzaman, Y. (2021). Validating a consumer-based service brand equity (CBSBE) model in the airline industry. Journal of Retailing and Consumer Services,59,102354. https://doi.org/10.1016/j.jretconser.2020.102354
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- Tran, T. H., Mai, N. T. T., & Taylor, C. R. (2021). The role of perceived quality in building brand trust and brand loyalty: Evidence from emerging markets. Journal of Retailing and Consumer Services, 60, 102455. https://doi.org/10.1016/j.jretconser.2020.102455.
In the contemporary restaurant industry, where evolving consumer preferences and heightened competition
define market dynamics, the role of branding has become indispensable for business sustainability and growth. With
increasing options available to consumers, restaurants must build strong brand equity to stand out, cultivate customer
loyalty, and ensure repeat patronage. Brand equity not only adds intangible value to a restaurant but also functions as a
critical differentiator in a saturated marketplace. The objective of this study is to identify investigate the Consumer-driven
brand value from five prominent family restaurants in Ballari: Kritunga, Hotel Abhiruchi, Royal Fort, Hotel Pola, and
Anushree Family Restaurant. The research framework is anchored on four key dimensions of CBBE: Customer
commitment to brand, Consumer-perceived value, Consumer brand recognition, and Brand-related perceptions. These
aspects collectively represent Brand power and brand worth customers associate with restaurant brand name. The
research was executed in Top five well-known family Culinary establishment at Ballari Kritunga, Hotel Abhiruhi, Royal
fort, Hotel Pola and Anushree family restaurant. The study makes use of ANOVA, MANOVA and Techniques of
Structural Equation modelling to assess Dimensions of customer-driven brand value To achieve the comprehensive
understanding, these research employs a quantitative methodology and employs advanced Analytical procedures such as
variance analysis (ANOVA) and multivariate variance testing (MANOVA)Structural Equation Modelling (SEM). These
methods facilitate robust evaluation and comparison of brand equity dimensions across the selected restaurants,
identifying patterns and relationships that influence customer perceptions and preferences. ANOVA is utilized to assess
the variation in individual brand equity components among the five restaurants, while MANOVA explores the collective
impact of multiple dependent variables. SEM is employed to model the structural relationships among the four Perceived
brand worth dimensions and their impact on the overall customer-based brand strength score. These results are
anticipated to offer actionable insights for restaurant managers and marketers to refine branding strategies, enhance
customer engagement, and drive business performance. This study adds to the expanding literature on service branding in
the hospitality sector and offers a localized, data-driven perspective on brand value creation. It underscores the essential
nature of strategic Brand administration within an increasingly competitive environment and provides empirical evidence
to guide branding efforts in the regional restaurant industry.
Keywords :
Consumer-Driven Brand Value, Brand Commitment, Product Excellence Perception, Brand Recognition, Brand Image Connections ANOVA, MANOVA, SEM, Family Restaurants, Ballari.