- Evaluation of employee coordination and operational performance during productivity of coal loading and unloading equipment (Conveyer) are determining factors toward customer satisfaction. As such, there are necessary efforts to increase productivity of coal loading and unloading equipment (Conveyer). The research was conducted in PT. Harapan Bahtera Internusa Banjarmasin with sample amounting to 100 employees. Data was gathered through instrument in form with tested. Likert scale. . . The used. data. analysis. method. is. path. analysis. . First research result found that employee coordination has positive and significant correlation towards productivity of coal loading and unloading equipment (Conveyer). Therefore, it can be concluded that operational performance has positive and significant correlation towards productivity of coal loading and unloading equipment (Conveyer). Relevant employee coordination and operational performance in productivity of coal loading and unloading equipment (Conveyer) has effects to increase customer satisfaction, thus productivity of coal loading and unloading equipment (Conveyer) as intervening variable is proved to improve employee coordination and operational performance towards customer satisfaction.

Keywords : Employee Coordination, Operational Performance, Productivity of Coal Loading and Unloading Equipment (Conveyer), Customer Satisfaction.