Authors : Bhagyashree M. Karmarkar; Sanghpal S. Sarkate

Volume/Issue : Volume 10 - 2025, Issue 1 - January

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Google Scholar : https://tinyurl.com/4c8wh2cn

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DOI : https://doi.org/10.5281/zenodo.14716865

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Abstract : The integration of Internet of Things (IoT) technologies has revolutionized the tourism industry by creating enhanced, interconnected, and personalized experiences for travelers. This paper explores the various dimensions of IoT applications in smart tourism, focusing on their impact on customer satisfaction, operational efficiency, and environmental sustainability. It also addresses challenges such as data security, interoperability, and the digital divide. The findings underline the transformative potential of IoT in shaping the future of tourism while emphasizing the need for robust frameworks to mitigate associated risks.

Keywords : IoT, Smart Tourism, Customer Experience, Operational Efficiency, Data Security, Environmental Sustainability.

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4. World Tourism Organization (UNWTO). (2019). The role of technology in sustainable tourism development.