Authors :
Oscar G. Abuan; Rhem Rick N. Corpuz; Renel P. Cruz; Edelito P. Deles
Volume/Issue :
Volume 8 - 2023, Issue 11 - November
Google Scholar :
https://tinyurl.com/mwtb4pdd
Scribd :
https://tinyurl.com/5sde6kex
DOI :
https://doi.org/10.5281/zenodo.10209931
Abstract :
Airport safety risk management plays a
pivotal role in ensuring a positive and secure passenger
experience. It significantly influences traveler confidence
and satisfaction, emphasizing the critical role of
strategies like advanced technology deployment, staff
training, and effective communication protocols. This
research investigates employee attitudes toward safety
risk management, traveler perceptions of security
screening services, and the relationship between
perceived waiting times for security screening and
employee safety attitudes at airports managed by the
Manila International Airport Authority. The study
employs a quantitative research design, combining
surveys with both closed-ended and open-ended
questions. A mixed sampling approach, including
stratified and convenience sampling, was used to collect
data from a representative sample of 1,475 respondents.
The research focuses on selected terminals within Pasay
City, Manila International Airport Authority, and
excludes external factors like economic and political
conditions. The findings reveal that employees possess a
positive attitude towards safety risk management,
demonstrating a strong understanding of its significance.
Travelers perceive security screening services as
essential but inconvenient, expressing a desire for
shorter waiting times. Surprisingly, there is no
significant correlation between perceived waiting time
for security screening and employee attitudes toward
safety risk management, indicating that longer wait
times do not impact employee perceptions of safety risk
management. These results highlight the importance of
continual investment in safety risk management,
employee training, and efficiency improvements in the
security screening process to enhance passenger
satisfaction and safety at airports managed by the
Manila International Airport Authority. The study calls
for further research into the complex relationship
between waiting times and safety attitudes, considering
different contexts and factors that may influence
employee safety perceptions.
Keywords :
Safety Risk Management, Perceived Waiting Time, Manila International Airport.
Airport safety risk management plays a
pivotal role in ensuring a positive and secure passenger
experience. It significantly influences traveler confidence
and satisfaction, emphasizing the critical role of
strategies like advanced technology deployment, staff
training, and effective communication protocols. This
research investigates employee attitudes toward safety
risk management, traveler perceptions of security
screening services, and the relationship between
perceived waiting times for security screening and
employee safety attitudes at airports managed by the
Manila International Airport Authority. The study
employs a quantitative research design, combining
surveys with both closed-ended and open-ended
questions. A mixed sampling approach, including
stratified and convenience sampling, was used to collect
data from a representative sample of 1,475 respondents.
The research focuses on selected terminals within Pasay
City, Manila International Airport Authority, and
excludes external factors like economic and political
conditions. The findings reveal that employees possess a
positive attitude towards safety risk management,
demonstrating a strong understanding of its significance.
Travelers perceive security screening services as
essential but inconvenient, expressing a desire for
shorter waiting times. Surprisingly, there is no
significant correlation between perceived waiting time
for security screening and employee attitudes toward
safety risk management, indicating that longer wait
times do not impact employee perceptions of safety risk
management. These results highlight the importance of
continual investment in safety risk management,
employee training, and efficiency improvements in the
security screening process to enhance passenger
satisfaction and safety at airports managed by the
Manila International Airport Authority. The study calls
for further research into the complex relationship
between waiting times and safety attitudes, considering
different contexts and factors that may influence
employee safety perceptions.
Keywords :
Safety Risk Management, Perceived Waiting Time, Manila International Airport.
