The COVID-19 pandemic has drastically
changed how companies operated. Among the changes
introduced to the workplace is the Work from Home
(WFH) arrangement. Although many industries have
long practiced WFH, it is not commonly considered in
the Information Technology (IT) sector because of its
high-level IT requirement. This paper explored the
experiences of employees in the Business Process
Outsourcing – IT sector in Makati through a
phenomenological qualitative approach. The results
revealed that the employees’ experiences relate to the
following: 1) initial impression about working from
home, 2) readiness to work from home, 3) gains from
working from home, 4) lessons from remote work set-up
for communication, 5) adequacy of company support, 6)
employees’ mental well-being, and 7) conduciveness of
home as the new workplace. These experiences are useful
information in crafting interventions to consider WFH
as an arrangement that can be considered postpandemic.
Keywords :
Work from home, pandemic, COVID 19, employee experiences, new normal